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Thyme Care Logo Thyme Care · Health and Beauty

Social Work Team Lead

United States 105000.00 USD / Year · Job Posted March 14, 2026
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Job Description

As a Social Work Team Lead, you will oversee and manage one or more of our Social Work teams (LCSWs and/or LMSWs), ensuring they are equipped to deliver compassionate, high-quality psychosocial care while advancing health equity and addressing the social and emotional needs of our members. Reporting to the Director of Social Work, you will manage clinical escalations, support training and development efforts, offer clinical guidance, coach, and mentor your teams while fostering cross-team collaboration. You will play a pivotal role in driving quality improvement initiatives and enhancing Thyme Care’s service offerings by effectively communicating feedback to our clinical leadership from members, providers, and your teams.

Job Responsibility

  • Oversee and manage one or more of our Social Work teams (LCSWs and/or LMSWs)
  • Ensure teams are equipped to deliver compassionate, high-quality psychosocial care
  • Advance health equity and address the social and emotional needs of our members
  • Manage clinical escalations
  • Support training and development efforts
  • Offer clinical guidance, coach, and mentor your teams
  • Foster cross-team collaboration
  • Drive quality improvement initiatives
  • Enhance Thyme Care’s service offerings
  • Effectively communicate feedback to clinical leadership from members, providers, and your teams
  • Provide clinical supervision depending on licensure and program needs
  • Directly manage and serve as an escalation point to a team of Oncology Social Workers and Clinical Social Workers
  • Lead team meetings such as daily huddles and case conferences
  • Participate in the oncology social work interview loop
  • Monitor assignments and ensure queues are effectively and efficiently managed
  • Handle process and workflow escalations
  • Track social work-driven OKRs and conduct root-cause analyses
  • Support social workers in identifying and prioritizing member needs
  • Assist with care coordination and clinical support such as crisis management, psychosocial emotional support, therapeutic services, care coordination, connecting members to high-quality providers, and preventing readmissions
  • Provide clinical expertise in medical, behavioral, and crisis management
  • Monitor quality and productivity metrics
  • Develop coaching and remediation plans
  • Provide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, project initiatives, and policies and procedures
  • Drive engagement and promote the Thyme Care vision and strategy
  • Be available for urgent clinical escalations and clinical consult support
  • Provide Social Work overflow, holiday, and on-call coverage support as needed
  • Develop strategies to promote culturally competent care and close the health literacy gap

Requirements

  • Masters of Science in Social Work/ Masters of Social Work
  • Unrestricted Clinical Social Work license
  • Willingness to obtain additional state licenses as needed
  • At least 8 years of social work experience
  • 2 years as a social work leader in oncology and/or case management
  • Certified as an Oncology Social Worker (OSW), Certified Advanced Palliative and Hospice Social Worker (APHSW-C), Certified Case Manager (CCM), or other clinically relevant Oncology or Palliative Care certifications
  • Experience in healthcare, particularly in oncology or palliative care
  • Knowledge and understanding of provider and health plan operations
  • Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology
  • Experience in scaling businesses, fast-paced environments, and startups
  • Strong leadership and mentorship skills
  • Proven track record of managing hourly staff and high-performing social work teams

What we offer

  • Equity
  • Benefits
  • Other opportunities at Thyme Care
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