Social Work Case Manager

• Intervenes with patients/families for psychosocial needs, assistance, support in coping with chronic acute terminal illness
• Services may include: consultation discharge planning, education, counseling, advocacy, info referrals to meet the emotional social, financial aspects of care
• Provides crisis intervention to patients/families with psychosocial needs
• Coordinates/Facilitates development of a discharge plan of care
• Provides patient/family services via case finding referrals from physicians and healthcare team members
• Serves as an expert and acts as a liaison between patients and community resources
• Identifies patient and family psycho-social and environmental needs related to admission, diagnosis, treatment and discharge
• Works collaboratively with other members of the interdisciplinary team in developing and implementing a comprehensive discharge plan
• Makes appropriate referrals for to community services, may provide inpatient emotional support and counseling, crisis intervention, and bereavement services
• Assesses and intervenes in situations involving child or elder abuse/neglect, domestic violence
• Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults

• Masters in Social Work (MSW)
• Demonstrate ability to solve problems in a fast-paced environment
• 0-1 years of social work experience in hospital or related health care setting, Emergency Department experience preferred
• Internship will be considered as experience
• Excellent interpersonal communication and negotiation skills
• Strong analytical, data management and computer skills
• Current working knowledge of discharge planning, crisis intervention, complex case management and performance improvement preferred
• Strong working knowledge of community services available for insured and non-insured patients
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components
• Ability to work independently and exercise sound judgment
• Ability to prioritize and manage multiple high-risk, complex patients
• Ability to work with multiple members of a care team and maintain positive working relationships
• Minimum Required Experience: Less than 1 year

Emergency Department experience preferred