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Clear Voice have an exciting opportunity to recruit a Social Value Coordinator – Research & Measurement Specialist to join our team! Location: Homebased. Contract: Permanent. Salary: £34,682. Clear Voice is a growing language service provider and an award-winning social enterprise that delivers telephone interpreting, video interpreting, face-to-face appointments, translation, and transcription services. Clear Voice’s ethical, adaptable, and personal values set us apart in the industry and attract a wide range of clients. These include businesses, local authorities, government, legal, healthcare, and education. We have an especially strong reputation in the charity sector, particularly with asylum and refugee charities. 100% of Clear Voice’s profits are donated to our parent charity Migrant Help. This donation supports their work aiding refugees, asylum seekers, survivors of modern slavery, and the victims of human trafficking.
Job Responsibility:
Work collaboratively with internal teams to help gather data, evidence and insights for social value measuring
Support engagement with clients, partners, charities and community organisations identified through research
Foster strong working relationships across the organisation to build engagement with social value activities
Support the monthly and quarterly reporting cycles for all programmes
Contribute to monitoring and evaluation activities, ensuring compliance with TOMs and Social value Portal requirements
Assist with developing case studies, outcomes summaries and impact communications
Conduct research to identify new social value activities, partnerships or initiatives that could contribute to Clear Voice’s growth in social value
Research emerging community needs and best practice trends in social value to support programme development
Assist in designing surveys, collecting qualitative data, collating participant feedback and supporting evaluation processes
Maintain a library of research resources for the social value team
Support colleagues across the company to producing accurate data and evidence required for social value monitoring, ensuring information is complete, reliable and submitted on time
Assist senior leadership in gathering their data for specifically monitored TOM’s measures, ensuring all data is accurately reported and aligns with social value requirements
Collect, validate and upload accurate data to all portals measuring SROI
Research, develop and maintain a directory of services
Maintain client‑facing presentations and materials for use by the Social Value and Sales teams
Contribute to supplier research and development where relevant
Perform any additional duties as required by the Social Value Manager
Requirements:
Experience in social impact measurement, social value delivery or a related field
Strong experience building and maintaining B2B relationships
Experience with evaluation, monitoring and reporting
Must be able to provide documents to show their right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
What we offer:
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme