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To support this transformation, we are seeking a Social Story Hunter & Community Lead to drive our efforts in user-generated content discovery and community story amplification. With millions of passionate users of Microsoft commercial products (e.g. Microsoft 365, Excel, Outlook, Azure, GitHub, Visual Studio (VS) Code, and more), we aim to give our advocates a megaphone putting their amazing stories, use cases, tweets and TikTok’s in front of millions of Microsoft social followers and injected into our storytelling engines (customer evidence, paid campaigns, eCommerce, and more).
Job Responsibility:
Leverage social listening tools and community monitoring to identify, validate and source user generated content (UGC) and community stories
Partner with creative and production teams to capitalize on community stories for further creative and campaign development
Partner with social strategists to ensure user generated stories meet the needs of the channel editorial mix, tone of voice, and vision
Build a framework and rubric for which stories will meet our bar for quality, creativity, and use cases
Co-manage a team of community vendors who will aid in the discovery, outreach and UGC management
Ownership of the governance and standards for usage of content, maintaining a high-bar for privacy, security, and legal rigor.
Embody our culture and values.
Requirements:
Bachelor's Degree in Business, Marketing, Communications, Journalism, Public Relations, or related field AND 1+ year(s) integrated marketing (e.g., digital, relationship, social media, campaign), marketing strategy, marketing operations, or related work experience OR equivalent experience.
5+ year(s) social media, campaign, marketing strategy, or related work experience OR equivalent experience.
Ideal experience with software, cloud, developer or technical communities is preferred.
Social agency or in-house social teams OR working within a newsroom or publication sourcing stories from social
Experience with rights management, usage of content and collaborating with legal teams