Social Service Caseworker Job at Rosewood Rehabilitation & Nursing Center (Schuylkill Haven)

Customer Service Caseworker / Service Recovery Complaints Officer

A fantastic opportunity for a proactive customer service professional with stron...

Location

United Kingdom , West London (W5)

Salary:

31397.00 - 38007.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

GCSEs (or equivalent) including Maths and English
Previous experience in customer service, and must have social housing or property management experience
Understanding of policies, repair obligations and safeguarding processes
Strong analytical ability with a proactive approach to resolving issues
Excellent verbal and written communication with strong interpersonal skills
High level of accuracy when managing case records and documentation
Ability to remain calm, assertive and professional in challenging situations
Experience with Microsoft Office, Outlook, Excel, Word and CRM systems

Job Responsibility

Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities
Case Triage: Apply service recovery principles to prioritise and manage cases effectively
Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions
First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction
Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns
Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements
Case Management Systems: Maintain accurate records using CRM systems including Dynamics
Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required
Continuous Improvement: Record lessons learned to support service improvements and best practice
Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up

What we offer

25 days’ holiday plus Bank Holidays, increasing to 28 days with service
Up to 8% contributory pension scheme
Flexible working arrangements
Annual health and lifestyle allowance of up to £300

Fulltime

Police-Based Victim Services & Emergency Social Services Caseworker

The successful candidate will assist clients along the continuum of crisis to co...

Location

Canada , Prince Rupert

Salary:

30.00 CAD / Hour

Hecate Strait Employment Development Society

Expiration Date

Until further notice

Requirements

Completion of Grade 12 or GED
Completion of a degree or diploma in the social sciences field along with two years related experience or an equivalent combination of education and experience
Training in crisis intervention, providing support through a trauma informed lens
Be a Canadian Citizen or have Permanent Residence status in Canada
Obtain and maintain an RCMP Enhanced Reliability security clearance
Valid Class 5 BC Driver’s License
Ability to work independently and demonstrate sound judgement and skill when managing high stress situations and critical incidents
Strong sense of professionalism, non-judgmental attitude, and the ability to manage sensitive information in a confidential manner
Knowledge of victim issues and an understanding of the Criminal Justice System
Superior organizational, multitasking and time management skills

Job Responsibility

Provide direct support services to victims and witnesses of crime and trauma
Provide psychological first aid and practical assistance immediately following a crisis
Provide critical incident response by attending the scene of an incident
Provide on-going emotional support to victims/survivors of crime and non-criminal traumatic events
Engage with vulnerable people in the community, providing support, resources, and information
Provide information and stay current on support services available in the community
Stay current on the criminal justice system, including the services found within said system and the rights of victims of crime in BC
Provide updates on investigations and court support including court orientation
Aid victims in completing Crime Victim Assistance forms, Victim Impact Statements, and any other related forms
Provide short-term support to people impacted by disasters by collaborating with a team to secure lodging, food services and basic essentials

Fulltime

Social Services Caseworker

The Social Services Caseworker supports the delivery of therapeutic day treatmen...

Location

United States , Los Angeles

Salary:

51979.00 - 85394.00 USD / Year

Children's Hospital Los Angeles

Expiration Date

Until further notice

Requirements

1+ years of social work/case management experience in a pediatric medical setting or an equivalent combination of related education and work experience
Lived experience as a parent or caregiver of a child who was hospitalized during infancy and/or received early intervention services during that period
Must be willing and able to work fully onsite
Bachelor’s degree in Social Work or an equivalent combination of related education and work experience required
BLS certification from the American Heart Association

Job Responsibility

Supports the delivery of therapeutic day treatment services for preschool-aged children with emotional and behavioral challenges
Assists in implementing individualized behavior plans
Facilitating therapeutic activities
Ensuring a safe, structured, and supportive environment
Emphasizes direct care, milieu-based interventions, collaboration with families and multidisciplinary staff, and timely documentation to promote children’s social, emotional, and developmental growth

What we offer

Competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program

Fulltime

Accommodation Officer

The Accommodation Officer will provide an efficient, high-quality, and customer-...

Location

United Kingdom , Hillingdon

Salary:

34.00 GBP / Hour

AESN Limited

Expiration Date

Until further notice

Requirements

Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or experience
5 or more GCSEs including English and Maths (Grade C/level 4 or above)
Evidence of continuing personal and professional development
Full driving licence and use of a vehicle
Experience of working in a customer facing role delivering a responsive housing service to vulnerable residents
Experience in implementing private rented sector (PRS) housing standards, including Housing Health and Safety Rating System (HHSRS), gas and electricity compliance, Energy Performance Certificates (EPC), licensing, and management and regulations of Houses in Multiple Occupation (HMOs)
Significant experience in collaborating to improve outcomes for homelessness applicants and their households
Experience of efficiently utilising time and resources to achieve demanding goals and meet tight deadlines
Proven ability to collaborate with multiple stakeholders to achieve successful results
The ability to work independently, manage and organise own tasks, while actively identifying and solving problems

Job Responsibility

Assist with the Procurement of new TA properties
Allocate cost effective PRS and TA
Perform both proactive, scheduled inspections and reactive, ad hoc inspections as necessary
Ensure that all TA and PRS housing meets the required standards and compliance
Set up new TA and PRS properties on the IT system
Accurately and promptly record all inspection and compliance data on IT and data systems
Manage TA and PRS housing leases and contracts, ensuring suppliers comply with lease terms and is compliant with agreements
Support the management of TA and PRS housing, ensuring residents comply with their agreements and promptly take remedial action when necessary
Ensure accommodation is used efficiently and effectively, maintained, and repaired to required standards
Collaborate with Caseworkers to manage nightly paid temporary accommodation, conducting both planned and ad hoc inspections

What we offer

Hybrid working

Fulltime

Senior Navigator

Location

United Kingdom , Middlesbrough

Salary:

31030.00 - 41980.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

NVQ Level 3 in Health & Social Care (or above or equivalent)
Ability to use Microsoft Office programs
Ability to build rapport with Service Users and to communicate effectively verbally and in writing
Awareness and ability to maintain strict confidentiality
Understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP
Delivering 1-2-1 and group therapeutic interventions
Previous managerial experience
Knowledge of working within Safeguarding and Hidden Harm
Experience of supporting trainees, apprentices or volunteers through formal or informal structures

Job Responsibility

Support the delivery and ongoing development of Waythrough's D&R services, contributing to effective service management within a specialist recovery-focused area
Work directly with individuals accessing Waythrough services, supporting people with a wide range of substance use needs and varying levels of complexity
Work with Service Users of varying complexity of need and across each Complexity Level
Lead, mentor and develop staff and volunteers within the D&R service, supporting their growth through recruitment, induction, training, performance management, supervision and absence processes
Use data, feedback and service insights to identify improvements and enhance outcomes for individuals accessing recovery support
Deliver Waythrough's D&R provision across Probation settings and other community or co-located environments, ensuring services meet local and regional needs
Apply and adhere to organisational policies at Waythrough, alongside Probation and wider criminal justice requirements
Effectively manage and de-escalate challenging or high-risk behaviours, supporting individuals to regulate emotions while maintaining a safe environment for all
Build and maintain strong partnerships with Probation staff and other stakeholders to coordinate joined-up case management
Manage a caseload of individuals within the D&R service, working proactively from referral through to engagement, support planning and ongoing review

What we offer

27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days' annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership

Fulltime

Permanent Fostering Social Worker

As a Fostering Social Worker, you will work as part of a supportive and committe...

Location

United Kingdom , Bradford

Salary:

38220.00 - 46142.00 GBP / Year

Service Care Solutions

Expiration Date

July 12, 2026

Requirements

Qualified and registered with Social Work England
Experienced within Children's Social Care, ideally fostering, safeguarding, or looked after children services
Confident in undertaking assessments and managing complex casework
Skilled in building strong, trusting relationships with foster carers and families
Passionate about improving outcomes for children and young people
Able to work collaboratively within a supportive team environment
Committed to high-quality, child-centred practice

Job Responsibility

Undertaking comprehensive Form F assessments of prospective foster carers
Providing ongoing supervision, support, and guidance to approved foster carers
Supporting foster carer development through training and learning opportunities
Contributing to matching children with appropriate foster placements
Ensuring fostering households meet required standards and regulations
Working closely with children's social workers, IROs, and partner agencies
Promoting placement stability and positive outcomes for children in foster care
Maintaining accurate and timely case recordings in line with statutory requirements

What we offer

£3,000 Retention Payment
Hybrid working with 3 days in the office
Opportunities for professional development and progression
A chance to directly improve placement stability and outcomes for children in care

Fulltime

Temporary Accommodation Housing Officer

We are currently recruiting for an experienced Temporary Accommodation Housing O...

Location

United Kingdom , East London

Salary:

22.44 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience working within housing management, temporary accommodation, or homelessness services
Good knowledge of housing legislation, including the Housing Act 1996 and temporary accommodation duties
Experience carrying out property inspections and managing housing-related casework
Knowledge of anti-social behaviour, tenancy management, safeguarding, and housing enforcement
Strong customer service and communication skills
Excellent organisational skills with the ability to manage a varied caseload
Experience working with vulnerable residents and partner agencies
Good IT skills and experience using housing management systems.

Job Responsibility

Deliver a high-quality housing management service across temporary accommodation
Act as the first point of contact for residents, resolving enquiries and providing advice and support
Carry out regular property inspections to assess condition, health and safety, and compliance standards
Identify and investigate tenancy or licence fraud, making referrals where appropriate
Manage tenancy and licence issues, including anti-social behaviour, abandonment, breaches, and enforcement action
Support residents with tenancy sustainment, signposting to specialist support services where required
Work closely with repairs teams, contractors, managing agents, and internal departments to resolve property issues
Prepare casework for legal proceedings and attend court where necessary
Maintain accurate case records using housing management systems
Identify and escalate safeguarding concerns in line with statutory procedures.

Fulltime

Mental Health Support Practitioner

New Start has an exciting opportunity for a Mental Health Support Practitioner t...

Location

United Kingdom , Liverpool

Salary:

26227.50 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience supporting clients with mental health issues
Excellent communication skills with a calm, patient, and confident manner
Experience supporting vulnerable individuals through crisis or periods of change
Experience assessing the needs of vulnerable adults, particularly those at risk of homelessness - Desirable
Experience of working collaboratively with other agencies (voluntary and statutory)
Experience of casework, support planning, risk assessments, and key working
Full driving licence, access to your own vehicle, and business insurance

Job Responsibility

Provide both practical and emotional support to individuals with mental health needs, helping them work towards greater independence and improved wellbeing
Support residents within our services, as well as visiting vulnerable adults in their own homes to deliver outreach support
Help individuals maintain their independence, develop life skills, and manage their tenancy and daily living responsibilities effectively
Implement and facilitate activities that promote personal development across areas such as education, social inclusion, emotional resilience, physical health, and positive mental wellbeing
Support individuals to manage medication, sustain engagement, and develop independence
Assist with the safe management of buildings, respond appropriately to incidents, and ensure all reporting and recording requirements are met

What we offer

Competitive salary of £26227.50 per annum
£50 per sleep
1 on / 2 off shift pattern
Contributory pension scheme
225 hours annual leave (rising to 285 with length of service)
Range of learning and development opportunities
Medicash health plan

Fulltime

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Social Service Caseworker

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