Social Media Specialist

• Draft and schedule short-form social copy for select client social pages, maintaining cadence consistency and brand alignment
• Schedule approved content in Sprout Social or native platform tools, applying correct tags and UTM codes
• Ensure all visuals adhere to client creative guidelines by using approved templates and validating brand colors, fonts and layouts
• Support asset coordination and final quality checks prior to publishing
• Conduct daily social listening using Sprout or native tools to identify relevant conversations, engagement opportunities, competitor activity, trending hashtags and engagement spikes
• Draft simple, timely community management responses (e.g., thanking followers, responding to comments) under Manager or Director review
• Proactively flag risks, opportunities, or emerging issues to account and strategy leads
• Assist in preparing KPI dashboards and performance reports
• Identify and highlight top-performing posts and early engagement trends for inclusion in client reporting
• Demonstrate an understanding of client goals and how social execution supports broader business outcomes
• Collaborate closely with PR, creative, strategy, and account teammates to complete assigned work
• Communicate proactively to maintain visibility into deliverables, timelines, and dependencies
• Accurately complete time entries to support project tracking, utilization and forecasting
• Use AI tools (e.g., ChatGPT) to brainstorm post ideas, refine captions, and improve workflow efficiency while maintaining brand voice and tone
• Build proficiency in Sprout Social and agency-standard publishing, reporting, and QA processes

• 1–2 years of full-time experience in social media content creation, publishing or community management (internship, agency or in-house)
• Highly detail-oriented and accountable for producing accurate, polished work
• Comfortable working across multiple teams and managers simultaneously, adapting to different workstyles, workflows, communication norms and client preferences while staying organized and accountable
• Can adapt quickly to different brand voices, tones and industries
• Understands how execution quality impacts client satisfaction and retention
• Applies feedback consistently to improve quality and efficiency over time
• Organized, reliable and comfortable managing multiple assignments in a fast-paced environment
• Eager to learn agency processes, tools and best practices and grow in independence and professional judgment

B2B or tech industry experience

• Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more
• Employer-matched 401(k) and access to financial planning services
• Flexible PTO
• Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year
• Mix of in-office and remote work, with tools to stay connected across teams
• Celebrate five years with a two-week sabbatical and a $2,000 gift
• Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more
• Clear career paths, mentorship programs, and learning events to help you grow professionally
• Bonus based on company performance