Social Media Specialist Job at 360 Resourcing Solutions (London)

Social Media Specialist

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

27560.00 GBP / Year

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Job Description:

As a Social Media Specialist, you will part of a social media team within the Danone Careline responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook, Twitter, Instagram, and other social media outlets, ensuring timely and effective resolution of issues. You will support the day-to-day social media operations, including proactive and reactive conversation of specific brands, providing best-in-class service to the client. You will be responsible for publishing, monitoring and moderation of social engagement, including the response and handling of complaint's received on various social and digital channels in line with our brand tone of voice. Additionally you will support the Danone Careline team assisting consumer's across all contact channels, acting as first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints in relation to these products and their consumption.

Job Responsibility:

Handle consumer queries and concerns across platforms such as Facebook, Twitter, Instagram, and other social media outlets, ensuring timely and effective resolution of issues
Support the day-to-day social media operations, including proactive and reactive conversation of specific brands, providing best-in-class service to the client
Responsible for publishing, monitoring and moderation of social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice
Support the Danone Careline team assisting consumers across all contact channels, acting as first point of contact for consumers of the entire range of Danone products
Handle queries and consumer complaints in relation to these products and their consumption

Requirements:

Ability to communicate effectively and empathically with a wide range of consumers and members of the public through social media platforms
Excellent written and verbal skills
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalized solutions
Demonstrable experience in social media management and customer service roles
IT skills: Proficient in using social media management tools, Google Suite, and Microsoft Office. Strong typing skills are essential
Flexible to work shifts
Self-motivated and a team player
To have fun at work!

What we offer:

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Perk Box: Recognition and reward schemes
Cycle to work scheme

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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