Social Media Specialist

As a Social Media Specialist, you will part of a social media team within the Danone Careline responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook, Twitter, Instagram, and other social media outlets, ensuring timely and effective resolution of issues. You will support the day-to-day social media operations, including proactive and reactive conversation of specific brands, providing best-in-class service to the client. You will be responsible for publishing, monitoring and moderation of social engagement, including the response and handling of complaint's received on various social and digital channels in line with our brand tone of voice. Additionally you will support the Danone Careline team assisting consumer's across all contact channels, acting as first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints in relation to these products and their consumption.