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Social Media Operations Specialist

greeneking.co.uk Logo

Greene King

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Location:
United Kingdom

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Social Media Operations Specialist, you’ll take ownership of the tech, tools and systems that power one of the UK’s largest social media estates, ensuring security, compliance and performance across 4,000+ accounts. You’ll be the go-to expert for governance and optimisation, driving automation and shaping how new tools and features are rolled out.

Job Responsibility:

  • Own the strategy, optimisation and maintenance of social media tools and technology, including Sprinklr and Cerby
  • Monitor system health, proactively identify risks and resolve technical issues to keep accounts secure and compliant
  • Drive automation and process improvements to maximise efficiency across the social ecosystem
  • Shape requirements for new tools, features and upgrades, ensuring governance and operational standards are upheld
  • Maintain high-quality documentation, governance rules and best-practice guidance for stakeholders

Requirements:

  • Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution
  • Excellent organisational and prioritisation skills to manage multiple tasks effectively
  • Clear communication skills, able to translate technical detail into practical solutions for stakeholders
  • Experience in stakeholder and vendor management, with confidence in building strong relationships
  • Project management capability to scope, plan and deliver tool improvements
What we offer:
  • Competitive salary
  • Pension contribution
  • Chance to further your career across our well-known brands
  • Discount of 33% for you and 15% for your loved ones on all of our brands
  • Free employee assistance program – mental health, well-being, financial, and legal support
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
  • Refer a friend – earn £1,500 for referring them
  • Wagestream – access your wage before payday
  • Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Job Link Share:

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