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Community Fibre is London’s largest and fastest 100% full fibre broadband provider – providing the fastest and most reliable broadband technology to over 1.3 million homes and businesses across London and the Southeast. Underpinned with our competitive pricing, it is clear to see why we are the highest-rated broadband provider on Trustpilot with over 70,000 5-star reviews. We are offering a permanent role within a fast-paced, results focused B2C marketing team. You will have the opportunity to develop skills across direct mail, email, sales support, creative development, print management and campaign reporting.
Job Responsibility:
Work closely with the Senior Social Media & Digital Content Manager to support the planning and delivery of monthly social media content across Facebook, X (Twitter), Instagram, TikTok and LinkedIn
Monitor social media conversations and community platforms such as Reddit and Nextdoor to understand what customers are saying about the brand and flag any issues or potentially damaging content
Create engaging social media content, including copywriting and design, supporting campaigns across Consumer, Business, Community Investment, Recruitment and Internal Communications
Help source and encourage customers to share their speed test results and experiences, supporting the growth of user-generated content (UGC) across social channels
Support the creation of monthly and quarterly social media performance reports, identifying key insights, trends and recommendations
Assist in the production of video content, working with internal teams and external creative agencies
Help develop the monthly social media content calendar and coordinate approvals with internal stakeholders
Schedule and publish content across social media platforms using tools such as Hootsuite
Work with key social media tools and platforms including Hootsuite, Canva Pro, Elevate.io, and external creative agencies
Work with the Channel Marketing team to support the field sales and events team and collateral required by our engineers
Responsible for D2D sales marketing collateral – including delivery and personalisation to over 100 agents
updating existing collateral
working with the sales team and print company to ensure delivery of collateral packs on a weekly basis to new starters or for bi-monthly updates to all of the team
managing any returns
Requirements:
Excellent communication, creativity and writing skills
Positive attitude and willingness to learn
Strong organisational, analytical and time-management skills
Ability to manage multiple tasks and work under pressure