Social Media Manager Job at Taazaa Inc (Noida)

Job Description

We are seeking a Social Media Manager to lead and scale our Social Media practice at Taazaa Martech Studio. This is a leadership and skill-head role responsible for managing a team of 6–7 social media professionals and overseeing social media delivery for 15–20 active client accounts. The role requires deep hands-on social media expertise, strong people management skills, and extensive exposure to US-market clients. You will own social media strategy quality, execution governance, team performance, and client satisfaction across both B2B and B2C brands.

Job Responsibility

Own end-to-end social media delivery standards across platforms including LinkedIn, Instagram, Facebook, X (Twitter), YouTube Shorts, and TikTok where applicable
Define content frameworks, posting cadence, engagement benchmarks, and platform-specific best practices
Ensure platform-native, audience-first strategies for US-market clients
Review and approve monthly and quarterly social media strategies prior to client rollout
Lead, mentor, and manage a team of 6–7 social media managers and executives
Plan capacity and allocate resources across 15–20 client accounts
Conduct performance reviews, regular feedback sessions, and skill development planning
Build a culture of accountability, quality, and continuous improvement
Act as the final escalation point for delivery, quality, or performance issues
Partner with Account Managers and the Marketing Director on key client accounts
Participate in client strategy discussions, QBRs, and escalation calls as required
Translate client business objectives into clear, measurable social media KPIs
Ensure alignment of social media initiatives with broader marketing and business goals
Review content calendars, creatives, captions, hashtags, and publishing schedules
Ensure brand consistency, messaging clarity, and high visual standards across all accounts
Guide teams on storytelling, community management, and engagement best practices
Drive trend adoption, experimentation, and innovation while maintaining brand safety
Define reporting standards aligned with US client expectations
Review monthly performance reports and insights before client delivery
Drive optimization based on engagement, reach, CTR, lead influence, and audience growth
Coach teams to use data-driven insights to improve content performance and outcomes
Establish structured workflows using tools such as GitHub Projects, Click Up, Asana, or Jira
Create and maintain SOPs for planning, approvals, publishing, and crisis management
Ensure predictability, transparency, and delivery discipline across all social media operations

Requirements

8–10 years of experience in social media marketing
Minimum 4–5 years managing social media teams in an agency environment
Strong exposure to US-market clients and expectations
Experience managing both B2B and B2C brands simultaneously
Proven ability to scale social media operations without compromising quality
Deep understanding of social media platforms, algorithms, and content formats
Strong people management and leadership capabilities
Excellent verbal and written communication skills
Strategic thinking combined with execution rigor
High attention to detail and strong quality control mindset
Ability to manage multiple stakeholders and tight timelines

Nice to have

Experience working with SaaS, tech, D2C, or service brands targeting the US market
Familiarity with social media analytics and reporting tools
Experience aligning organic social media efforts with paid and performance marketing teams
Ability to build training programs and scalable social media processes

What we offer

Competitive compensation
Performance-based incentives
Access to continuous learning and leadership development opportunities
Flexible work options
A collaborative culture
Exposure to diverse US-based clients
Comprehensive health benefits
Clear career progression pathways

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Social Media Manager

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