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The Social Media Manager is responsible for leading and executing the brand’s social media presence across all platforms. This role owns the full content lifecycle, from editorial planning to content creation, publishing, and community management. This role will work closely with the Director of Social Media & Partnerships to implement the overall brand social media content strategy into the editorial calendar and community strategy. This individual will play a critical role in shaping how Goldfish Swim School shows up online, driving engagement, building community, and supporting brand growth. The Social Media Manager will also partner closely with the Director of Social Media & Partnerships to support influencer initiatives, brand partnerships, and social advocacy programs.
Job Responsibility
Create monthly content calendars for the brand’s social media channels (Facebook, Instagram, LinkedIn, TikTok, Pinterest, and Reddit) by developing and curating engaging content
Create, schedule, and publish engaging content across all the brand-owned channels
Work closely with our Creative Team to develop and assign social media assets
Oversee daily community management for all of the brand’s social media channels to help foster positive relationships and continue building our Goldfish Swim School online community
Monitor all user-generated content in line with brand guidelines and standards
Provide support for large campaign initiatives as needed
Provide trend monitoring to stay up to date on key social media trends that are applicable to the brand to enhance our content calendars and overall strategy
Work closely with the Director of Social Media & Partnerships and our agency partner to execute on our brand influencer campaigns and initiatives
Work closely with the Director of Social Media & Partnerships and our agency partner to execute and monitor our social advocacy program
Provide support for brand partnerships alongside the Director of Social Media & Partnerships and our PR team
Assist in the creation of quarterly playbook calendars for franchisees to help promote greater brand awareness
Act as an additional point of contact for the franchisees and Marketing Consultants for general inquiries and tech troubleshooting as needed
Provide support for one-off projects or when additional resources are needed
Working closely with internal teams to help execute the brand vision and uphold Core Values
Requirements
BA in Marketing, Public Relations, Communications, or related field
Minimum 4+ years of social media marketing experience
Embrace and be guided by the Core Values of the company
Nice to have
Proven experience working with social media insights and data
Ability to understand performance metrics and reporting
Proven experience in supporting and/or managing brands’ social media presence (content and community management)
Proven experience using Meta Business Suite
Proven experience in capturing and creating short-form video content
Experience with social media scheduling tools like Sprinklr, Sprout, Hootsuite
Passion for social media marketing and willingness to always continue evolving alongside the ever-changing space
Positive attitude, detail, and customer-oriented attitude