Social Media Customer Care Agent Job at Casino Careersv (Buffalo)

Customer Care Agent

ln charge of numerous tasks ranging from patient communications to relaying info...

Location

Maadi

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor's degree in any field from a reputable university
Experience in a call center or high-volume call position
Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
Knowledge of patient registration, medical appointment scheduling, health insurance is a plus
Good in English
Customer Oriented
Excellent communication skills and customer handling skills
Strong problem solving and analytical skills
Flexible team player
Eagerness to learn and be a pillar of support for the larger brand team

Job Responsibility

ln charge of numerous tasks ranging from patient communications to relaying information to providers
Handles incoming or outgoing customer/patient calls, social media, and other communication channels
Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues
Ensure that each appointment is scheduled correctly and in harmony with provider's preference
Perform new patient pre-registration
Positively verifies/updates patient identity, demographics, insurance and all other data as required
Verifies insurance eligibility
Obtain complete and accurate clinical and financial information during the scheduling process
Obtain copy of insurance card, photo ID... etc. to be stored in Electronic Medical Record
Complete all documentation in accordance with department policy and procedure

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

Join our Customer Excellence Team part of our M Energy Customer Solution Divisio...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems
Experience in the Energy Sector or Service Provision will be considered an asset

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company's CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

We are currently looking for Customer Care Agent to join our Customer Excellence...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Ideally 1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Ideally 1+ year of experience in a call center
experience in the Energy Sector or Service Provision will be considered an asset
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

Join our Customer Excellence Team part of our M Energy Customer Solution Divisio...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems
Experience in the Energy Sector or Service Provision will be considered an asset

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company's CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Agent

We are currently looking for Customer Care Agent to join our Customer Excellence...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

1+ year of experience in a call center
Working hours flexibility
Fluency in English both written and verbal
Excellent communication and negotiation skills
Good knowledge of Technology including PCs, software applications, and telephone systems

Job Responsibility

Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
Conduct entries with all the required customer information in the company’s CRM system
Handle customer complaints through all touch points in accordance with company procedures
Initiate outbound calls within the customer's lifecycle
Work in shifts according to Customer Service working hours

What we offer

Competitive remuneration package
Group Health Insurance program
Discount on the household electricity bill
Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

Select Country

Social Media Customer Care Agent

Job Description

Job Responsibility

Requirements

What we offer

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