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Social Media Community Manager

United States, New York 29.00 USD / Hour · Job Posted April 01, 2026
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Job Description

We are hiring a Social Media Community Manager to join a top beauty company in NYC. This freelance role will run until December 2026 with potential to extend and will be hybrid in their NYC office.

Job Responsibility

  • Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms
  • Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds
  • Maintain brand tone of voice and ensure responses align with approved guidelines
  • Flag customer service issues, influencer requests, and sensitive comments in real time
  • Support the care gifting team with mailers and surprise and delighting
  • Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)
  • Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible
  • Update FAQs as new questions arise
  • Ensure daily and weekly boards are up to date
  • Add community insights, tracker updates, and pending questions to agendas
  • Contribute insights and screenshots to monthly recaps
  • Support Account Leads with data tracking and reporting preparation
  • Stay informed on relevant social trends, formats, and beauty culture moments
  • Identify recurring community patterns or FAQs and flag to Senior CM

Requirements

  • 1+ year of community management experience (agency preferred)
  • Experience managing high-volume organic social communities
  • Familiarity with tools such as Sprinklr, Dash Social, or similar
  • Strong written communication skills and attention to grammar
  • Ability to manage multiple tasks and deadlines simultaneously

Nice to have

Customer service experience is a plus

What we offer

  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits

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