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We are hiring a Social Media Community Manager to join a top beauty company in NYC. This freelance role will run until December 2026 with potential to extend and will be hybrid in their NYC office.
Job Responsibility:
Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms
Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds
Maintain brand tone of voice and ensure responses align with approved guidelines
Flag customer service issues, influencer requests, and sensitive comments in real time
Support the care gifting team with mailers and surprise and delighting
Keep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)
Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible
Update FAQs as new questions arise
Ensure daily and weekly boards are up to date
Add community insights, tracker updates, and pending questions to agendas
Contribute insights and screenshots to monthly recaps
Support Account Leads with data tracking and reporting preparation
Stay informed on relevant social trends, formats, and beauty culture moments
Identify recurring community patterns or FAQs and flag to Senior CM
Requirements:
1+ year of community management experience (agency preferred)
Experience managing high-volume organic social communities
Familiarity with tools such as Sprinklr, Dash Social, or similar
Strong written communication skills and attention to grammar
Ability to manage multiple tasks and deadlines simultaneously