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Driving engagement through meaningful social interaction. We are looking for a Social Media Community Executive to join our Marketing team, working alongside our Social Media Manager. This is a full-time, fixed term contract for 12 months, working either remotely or on hybrid basis from our Woking Office/London Campuses. As our Social Media Community Executive, you will be responsible for nurturing followers on our existing social media channels, converting them from audiences to growing communities. You will be acting in a customer service role, monitoring and responding to questions and comments via our social media management software. This role is an excellent opportunity to work in a sector-leading Higher Education organisation with a real commitment to community engagement and it is ideal for candidates who have exceptional communication skills and an adaptive style to suit different audiences.
Job Responsibility:
Respond to comments, questions and direct messages across all our social media platforms in a timely, brand-aligned manner
Identify and engage in relevant conversations, trends and communities to increase visibility and attract new followers
Maintain a consistent brand voice and ensure accurate, helpful responses
Participate in social listening activities to understand what audiences are saying and where new engagement opportunities exist, being reactive on any new platforms and channels
Proactively build relationships with our prospective students on social media, identifying nano- and micro-influencers and potential advocates for the University
Monitor, respond to and report on our public reviews, allowing us to identify trends and common themes for escalation
Requirements:
Demonstrable experience using all major social media platforms for a business or in a professional setting
Deep understanding of youth culture, social media behaviours and what engages Gen Z
Strong organisational skills and ability to multitask, prioritise workload and manage time effectively
A positive, proactive mindset with a passion for online communities and digital culture
Bags of initiative with a problem solver attitude
What we offer:
A generous annual leave entitlement of 30 days (+ bank holidays)