Social Media & Community Executive

• Build relationships with Flipdish customers across the UK and Ireland through regular on-site visits
• Identify, capture, and develop authentic customer success stories that reflect real operational and commercial outcomes
• Create high-quality video, photo, and written content that amplifies the voice of the customer and showcases Flipdish in real-world use
• Own and manage Flipdish’s social media presence across priority channels including LinkedIn, Instagram, and TikTok
• Maintain a consistent weekly publishing cadence aligned to brand, commercial, and regional priorities
• Ensure social content reflects momentum, customer success, and market presence rather than promotional or campaign-led messaging
• Work closely with Sales and Customer Success to identify customers suitable for storytelling and case study development
• Support commercial teams with up-to-date customer proof for sales conversations, partnerships, events, and presentations
• Collaborate with leadership and marketing on larger storytelling moments, launches, and campaigns where customer involvement is required
• Provide in-market support for VP of Marketing for customer-led events, PR moments, and partnerships
• Attend relevant industry events to capture content and strengthen Flipdish’s community presence where appropriate
• Coordinate with internal teams to ensure customer participation is well-managed and aligned with brand standards
• Support the Digital Demand Generation Lead with day-to-day management of B2B paid social accounts across Meta and TikTok
• Execute campaign builds, creative testing, audience setup, and optimisation under direction from the Demand Generation Lead
• Collaborate on translating customer stories and content into paid social creative for prospecting and retargeting
• Ensure paid social activity remains aligned with brand guidelines and messaging standards

• Experience managing social media and content for a B2B or B2B2C brand, ideally in SaaS, hospitality, or a customer-centric industry
• Comfortable engaging with customers in person and building relationships quickly
• Strong storytelling instincts with the ability to translate real-world experiences into compelling content
• Confident working cross-functionally with Sales, Marketing, and Customer Success
• Highly organised, self-directed, and comfortable operating with autonomy
• Comfortable supporting B2B paid social execution across Meta and TikTok, working closely with a demand generation lead
• Based in London, with willingness to travel across the UK and Ireland
• Strong attention to brand tone of voice and content quality is essential

Experience working with hospitality brands, restaurants, or operators is an advantage

• All permanent employees qualify for our share scheme
• We believe in balance, not burnout
• We’re a company that values diversity, inclusion, and wellbeing as standard
• Beautiful offices in bustling cities like Dublin, London and Karachi
• We encourage flexibility where possible