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Social Media Community & Content Specialist

United States, Miami Employment contract · Job Posted June 29, 2026
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Job Description

We are seeking a detail-oriented Social Media Community & Content Specialist to manage day-to-day engagement and support content execution across key social platforms. This role focuses on real-time community management, short-form copywriting, and content publishing, while helping translate engagement insights into actionable recommendations.

Job Responsibility

  • Write and publish engaging, on-brand copy for social posts, captions, and responses across platforms
  • Manage comment threads, direct messages, and community interactions using social management tools (e.g., Sprout)
  • Monitor conversations and identify escalation risks, including potential crisis management situations
  • Support content publishing workflows, including scheduling and posting organic content
  • Assist in creating short-form copy for social, comments, and reactive/opportunistic posts
  • Stay current on platform trends and best practices across TikTok, Instagram, Facebook, X, Reddit, and YouTube
  • Track engagement, sentiment, and community growth metrics
  • Provide insights and recommendations based on performance data and audience behavior

Requirements

  • 1–3 years of experience in social media, community management, or digital content
  • Strong copywriting and communication skills with a clear brand voice
  • Experience managing social conversations, comments, and DMs at scale
  • Familiarity with social media management tools (Sprout, Hootsuite, etc.)
  • Understanding of major social platforms and how content performs on each
  • Highly organized with the ability to manage multiple priorities

Nice to have

  • Experience with real-time engagement or brand community management
  • Familiarity with basic analytics and social performance metrics
  • Exposure to trend monitoring, social listening, or sentiment analysis

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

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