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Social Media & Audience Engagement Manager

United Kingdom, London Employment contract · Job Posted June 28, 2026
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Job Description

The Social Media & Audience Engagement Manager plans, produces and publishes social-first content across MadeForMums' channels, with a particular focus on short-form vertical video, audience growth and engagement. This role sits at the intersection of social media, content creation and audience development. It leads on producing engaging, platform-appropriate content that supports brand growth, increases audience interaction and turns MadeForMums expertise, contributor input and audience insight into high-performing social output. It's a hands-on role: you'll film, edit and deliver a consistent weekly pipeline — typically around 15 vertical videos and 10 static posts — drawing on in-house video, contributor-led UGC, explainers, memes and other social-first formats, batched and planned in advance wherever possible. You'll also lead the social promotion and audience recruitment behind key brand initiatives, including the MadeForMums Awards and impact-led campaigns, working closely with colleagues across Brand Marketing, Editorial and Content Utility.

Job Responsibility

  • Lead the planning, production and publishing of weekly social-first content across MadeForMums' channels, including short-form vertical video and static formats
  • Film, edit and produce platform-appropriate, on-brand content, taking ideas through to published output
  • Appear on camera where needed — to present, support filming or contribute to branded and editorial content
  • Use platform trends, audience insight and performance signals to shape timely, relevant content and to refine format mix and publishing priorities
  • Support channel planning, scheduling and publishing workflows to keep output consistent and efficient
  • Use call-outs, prompts and reactive opportunities to increase interaction, surface feedback and support repeat engagement
  • Use comments, questions and audience feedback to inform content planning and support recruitment for initiatives such as the MadeForMums Awards and related testing programmes
  • Maintain a warm, inclusive and trusted tone of voice across social channels and contributor communications, supporting moderation and timely responses where needed
  • Source and coordinate parent contributors for social content, video, product testing, campaigns and selected editorial opportunities
  • Increase the use of authentic parent voices, particularly in video-led formats and recurring contributor partnerships
  • Provide clear briefs on filming, framing and delivery, reviewing and editing submitted footage to shape strong, on-brand content
  • Maintain accurate content trackers, contributor records and engagement reporting using tools such as Monday.com and shared planning documents
  • Track key metrics including content output, engagement, contributor activation, response rates and representation, sharing regular insights with internal teams
  • Support efficient batched workflows — planning shoots, gathering assets and maintaining a clear forward content pipeline
  • Ensure all activity is managed in line with GDPR and internal data-handling processes

Requirements

  • Experience creating social-first content, including filming and editing short-form video, with confidence using Adobe Premiere Pro and Canva to produce polished, platform-appropriate content across formats
  • Confidence appearing on camera and delivering video content in a clear, warm and audience-appropriate way
  • A strong understanding of what makes effective short-form video across Instagram, TikTok and similar platforms, and what drives engagement
  • Experience planning and delivering recurring social output across a mix of formats — video, static and contributor-led content
  • Experience sourcing, coordinating and briefing contributors, creators or UGC talent, helping non-professionals capture usable content
  • Excellent written communication, with a warm, clear and audience-aware tone of voice
  • Strong organisational skills and the ability to manage multiple content streams, contributors and deadlines at once
  • A collaborative approach, with confidence working across editorial, social, video, commercial and marketing teams
  • Experience using planning and tracking tools such as Monday.com, Airtable or similar
  • A clear understanding of the value of representation and inclusive audience-building

Nice to have

  • Experience managing social communities, online audiences or contributor networks
  • Experience working in parenting, lifestyle, media or creator-led brands
  • Experience supporting awards, testing panels, community research or contributor-led projects
  • Experience with social scheduling, reporting and moderation tools
  • Experience filming studio content, vox pops or discussion-led social formats
  • Good editorial instincts and a strong sense of what makes content useful, shareable and engaging for parents

What we offer

  • A relaxed working environment with regular socials including a summer festival
  • Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
  • 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
  • Tailored training and development through both our inhouse learning platform and LinkedIn Learning
  • A progressive and transparent culture focused on your development
  • Flexible / hybrid working plus early finish Fridays
  • Cycle to work scheme
  • Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
  • Competitive pension plans and Life Assurance
  • A newly renovated modern office with lots of collaborative spaces

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