Social Media and Content Manager

The Social Media and Content Manager is responsible for the strategic management, governance, and execution of organic social media, reputation management, and localized digital engagement across all communities using the SOCi platform as the centralized system of record. This role ensures brand consistency while enabling localized community participation at scale. The Social Media and Content Manager oversees content planning, publishing workflows, social listening, reputation response strategy, analytics reporting, and platform optimization to drive engagement, brand awareness, and lead generation outcomes. The role blends strategy, platform administration, training, analytics, and hands-on execution, serving as the internal subject matter expert for SOCi and social media best practices.