CrawlJobs Logo

Social Insights Analyst

twocircles.com Logo

Two Circles

Location Icon

Location:
United States , New York

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Social Insights Analyst will play a key role in supporting the delivery of data-driven insights and reporting for clients using our technology platform, Hookit. Hookit tracks social media performance and sponsorship value across the global sports and entertainment ecosystem, helping brands, rights holders, and their partners understand and maximize the value delivered through social channels. This role is responsible for producing reporting and analysis, maintaining data accuracy, generating insights and recommendations and supporting the effective use of the platform across a portfolio of clients. You will work closely with our Consultants to support client delivery, ensuring that insights are delivered efficiently and consistently. This role sits at the intersection of data, product, sports, entertainment and client experience.

Job Responsibility:

  • Build and deliver recurring client reports (monthly, quarterly, campaign and event recaps)
  • Analyze and translate social performance data into actionable insights that demonstrate value between brands, rights holders, and their partners
  • Identify key trends and performance drivers across social content and partnerships to inform client best practices and recommendations
  • Collaborate with Product Operations to configure client dashboards, ensuring platform configurations accurately reflect client agreements and reporting needs
  • Lead onboarding sessions by walking clients through core platform features and capabilities, and serve as a go-to resource for on-going platform questions and best practices
  • Partner with Consultants to provide day-to-day support for 10 to 15 clients
  • Monitor data quality and resolve discrepancies in collaboration with internal teams
  • Ensure consistency in how social performance data is structured, tracked, and reported across clients

Requirements:

  • 1–3 years in data analytics, social and/or digital marketing experience
  • Experience with social media, digital performance metrics, or sponsorship analytic platforms is strongly preferred
  • Experience working in sports, entertainment, or brand marketing preferred
  • Experience supporting client deliverables or working in a client-facing environment is a plus
  • Ability to identify notable trends and patterns in data
  • Strong analytical mindset
  • High attention to detail
  • Strong organizational skills
  • Strong communication skills
  • Advanced proficiency in Microsoft Excel (or Google Sheets)
  • Experience working with social media analytics tools (e.g., Meta Business Suite, TikTok Analytics, YouTube Studio, X Analytics)
  • Familiarity with third-party social or media analytics platforms (e.g., Sprout Social, Brandwatch, Talkwalker, Meltwater, Sprinklr) is preferred
  • Experience with data visualization or reporting tools (e.g., Tableau, Power BI, Looker Studio) is a plus

Nice to have:

  • Experience supporting client deliverables or working in a client-facing environment
  • Familiarity with third-party social or media analytics platforms (e.g., Sprout Social, Brandwatch, Talkwalker, Meltwater, Sprinklr)
  • Experience with data visualization or reporting tools (e.g., Tableau, Power BI, Looker Studio)

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Two Circles - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Social Insights Analyst

Analyst - Social Listening & Insights

Mutiny is Trailer Park Group’s integrated creative agency focused solely on the ...
Location
Location
United States , Hollywood
Salary
Salary:
80000.00 - 90000.00 USD / Year
trailerparkgroup.com Logo
Trailer Park Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of relevant experience in analytics or insights roles, ideally within a marketing agency setting
  • Experience supporting social media campaign analysis within an integrated marketing agency environment
  • Proficient in Microsoft Excel for data analysis and reporting
  • Familiar with common social media measurement and listening tools
  • Candidates should be based in the West Coast Region of the US
  • Agency experience is a must-have
Job Responsibility
Job Responsibility
  • Support the analysis of campaign data to help derive actionable insights that improve integrated marketing performance
  • Assist in evaluating the effects of audience selection, media mix, and content strategy on campaign outcomes
  • Conduct social listening using established tools and queries, including cleaning and preparing data for review
  • Help gather and report on Paid/Owned/Earned performance using a combination of native platform tools and third-party platforms
  • Support the development of integrated analysis across various measurement frameworks and scorecards
  • Assist in compiling and presenting findings related to campaign performance
What we offer
What we offer
  • Unaccrued time off
  • Sick time
  • Paid company holidays
  • Medical/dental/vision insurance
  • Life insurance
  • Disability insurance
  • Maternity/paternity benefits
  • 401(k) for regular full-time employees
  • Access to TPG Academy
  • Potential bonus compensation for certain roles
  • Fulltime
Read More
Arrow Right

Social Media Analyst

Join a globally recognized leader in the fashion and lifestyle industry. You’ll ...
Location
Location
United States , NY
Salary
Salary:
31.03 - 34.48 USD / Hour
aquent.com Logo
Aquent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Marketing, Communications, or a related field, or equivalent practical experience
  • 1-3 years of experience in social media, community management, or digital marketing, preferably within a fashion, beauty, or lifestyle brand
  • Strong understanding of major social platforms, including their trends, best practices, and competitive analysis techniques
  • Exceptional written and verbal communication skills, with the ability to manage community interactions with empathy and maintain an on-brand tone
  • Proven experience with social media management and analytics tools
  • Highly organized with strong project management skills, capable of managing content calendars, reporting, and cross-team collaboration effectively
  • Comfortable thriving in a fast-paced environment, adept at balancing multiple priorities and deadlines
  • A genuine passion for building engaged online communities and identifying cultural, user-generated content (UGC), and influencer opportunities
  • A self-starter mentality, eager to take initiative and drive projects forward
  • Strong analytical skills, capable of extracting insights from data
Job Responsibility
Job Responsibility
  • Community Engagement: Serve as the authentic voice of the brand, fostering meaningful conversations and building a positive, connected community across social channels
  • Cultural & Competitive Intelligence: Act as a brand anthropologist, tracking competitor and category activity to understand trends, messaging, and consumer responses
  • Content & Insights Contribution: Provide weekly social listening summaries, translating community sentiment and cultural signals into actionable inputs for creative briefs and content priorities
  • Platform Growth & Optimization: Support the strategic expansion of a key visual content channel, identifying repurposable content and opportunities to grow engagement
  • Operational Excellence: Ensure seamless day-to-day execution by assisting with content scheduling and tagging across platforms
What we offer
What we offer
  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match
  • Fulltime
Read More
Arrow Right

Research Analyst

As a member of the Professional Services team, you’ll execute bespoke research p...
Location
Location
Germany
Salary
Salary:
Not provided
brandwatch.com Logo
Brandwatch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience on data analysis/ as a social media manager or working in an agency, with exposure to KPI reporting
  • Understanding of marketing and social media
  • Social Media paid data knowledge
  • Knowledge of and interest in current social media platforms
  • Technical aptitude for learning new software and conducting both quantitative and qualitative analyses
  • Experience creating data visualisations, data storytelling, and creating a compelling story flow of report deliverables
  • Confidence in business writing, client communication and presentation skills
  • Competency in Excel and PowerPoint
  • Full training in Brandwatch software will be provided
  • Familiarity social media tools such as Brandwatch is of advantage
Job Responsibility
Job Responsibility
  • Analyse social media and digital data to uncover insights that drive client performance and strategy
  • Build client-facing presentations that tell compelling, data-driven stories tailored to business objectives
  • Connect social media trends, audience behavior, and cultural insights to performance data to surface actionable opportunities
  • Work collaboratively and independently on research projects, with a focus on personal accountability and project management
  • Gain an understanding of the full range of Brandwatch products and have a proven understanding of analysis, data storytelling and research methods
  • Execute on a research plan and build a narrative with data that is engaging and actionable
  • Provide strategic guidance to clients across roles/functions to map to their larger business goals/data
What we offer
What we offer
  • Capital-forming benefits and a pension fund
  • Flexible working hours and mobile work
  • Commuter card subsidy
  • Subsidy for our partner EGYM Wellpass to access 7,500 premium fitness and wellness options
  • New and modern office in Gateway Gardens, Frankfurt
  • Professional development in a modern and globally leading company
  • Insights into the international media landscape
  • A dynamic global team
  • Work independently and self-driven in an innovative environment
  • Value-driven culture and team-oriented working
Read More
Arrow Right

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...
Location
Location
Canada , Laval
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in marketing or communications preferred
  • 3+ years' experience in Customer Relations or Reputation Management
  • Focus on Social Media experience is preferred
  • Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
  • Proven ability to effectively communicate with customers over the phone in a professional manner
  • Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
  • Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
  • Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
  • Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
  • Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes
Job Responsibility
Job Responsibility
  • Utilize digital analytics to enhance performance and customer satisfaction
  • Address advanced customer inquiries via phone, email, and chat
  • Manage complex inquiries beyond first-level capabilities
  • Conduct daily audits and quality checks on cases and calls
  • Ensure timely responses to inquiries, adhering to SLAs
  • Maintain prompt response times for social media interactions
  • Oversee phone queues and manage call overflow
  • Use Genesys status indicators appropriately
  • Report errors in Salesforce cases promptly
  • Adhere to marketing initiatives and organizational policies
What we offer
What we offer
  • Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
  • Pension Plan
  • Share Purchase Plan
  • Paid Time Off: vacation days, sick days, and personal days
  • Employee Discounts
  • Training and Development: workshops, seminars, and online courses
  • Recognition and Rewards
  • Mentorship Program
  • Scholarship Program
  • Fulltime
Read More
Arrow Right

Senior Marketing Data Analyst - Social Analytics Lead

The Global Marketing Engines and Experiences (E&E) team within Microsoft is resp...
Location
Location
United States , Redmond
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 2+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
  • OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 4+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
  • OR equivalent experience
  • Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 6+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
  • OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 8+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
  • OR equivalent experience
Job Responsibility
Job Responsibility
  • Social Listening & Brand Intelligence: Own the end-to-end social listening strategy and execution to monitor brand health, product sentiment, campaign performance, customer feedback, and emerging trends across all Microsoft properties and competitive landscapes
  • Build and optimize social analytics frameworks that connect social conversations, influencer content, and competitive activities to business outcomes including brand perception, share of voice, registrations, and pipeline performance
  • Identify patterns, sentiment drivers, and conversation trends in social data to inform brand positioning, content strategy, and crisis response protocols
  • Establish measurement standards and KPIs for social listening programs across E&E and partner organizations
  • Influencer Analytics & Measurement: Design and implement comprehensive influencer analytics frameworks to measure influencer impact, reach, engagement quality, sentiment influence, and return on investment across paid and organic social campaigns
  • Integrate Sprinklr influencer data with campaign performance systems (Adobe, Marketo) to attribute influencer activities to key outcomes like registrations, content engagement, and customer advocacy
  • Develop executive-ready influencer performance dashboards that clearly communicate influencer contribution to brand awareness, consideration, and demand generation
  • Partner with Brand and PMM teams to optimize influencer selection, content strategies, and investment allocation based on data-driven insights
  • Competitive Intelligence & Market Positioning: Own competitive intelligence reporting and analysis, tracking competitor social strategies, share of voice, sentiment trends, campaign tactics, and market positioning across key product categories and business segments
  • Surface emerging threats, opportunities, and market shifts through proactive social monitoring and deliver timely, actionable competitive insights to Brand, PMM, CI, and senior leadership
  • Fulltime
Read More
Arrow Right

Social Insight Analyst

Salt is working with a globally recognised brand, seeking a bilingual (English a...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
welovesalt.com Logo
Salt
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • To be able to speak English and Mandarin proficiently
  • Experience working in digital insights, with strong experience in social listening
  • Exposure to a range of tools, including Google Analytics and Brandwatch
Job Responsibility
Job Responsibility
  • Work closely with the wider insights team to translate internal briefs into analytical projects, and conduct analysis using a range of in-house tools to derive actionable insights
  • Work across a range of digital touchpoints, including social listening/analytics
  • Provide qualitative and quantitative analysis and insight to inform brand and marketing strategy, digital marketing content, communications, and new product development
  • Build and test queries on in-house tools, and create well-crafted visualisations, primarily in PowerPoint
Read More
Arrow Right

Organic Social Analyst

This position sits in our Creative & Media craft. We combine data, technology, c...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
deptagency.com Logo
DEPT®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience within a social media analytical role at a digital/creative agency or internally at a consumer focused brand
  • Strong understanding of key social media platforms and the key metrics and data points associated with them
  • Ideally an understanding of both organic and paid social media, with organic being priority
  • Advanced proficiency reporting across a number of social media platforms including but not limited to TikTok, Facebook, Instagram, YouTube, & Pinterest
  • Expertise in social listening platforms like Pulsar/Brandwatch
  • High proficiency in Excel/Google Sheets skills, comfortable with formulas & manipulating large data sets
  • An inquisitive and numerical mindset
  • Excellent time management and organisational skills with a high attention to detail
  • Good understanding of how to develop social first creative
  • Understanding of how organic social can play a role in helping clients meet their overall business objectives
Job Responsibility
Job Responsibility
  • Develop reports delivering accurate results in a timely manner outlining KPIs that align with client objectives
  • Manage & manipulate data in Google sheets, using formulas for ease
  • Automating the data sets where possible to speed up & improve the workflow
  • Deliver insights related to the data to tell a cohesive story of performance over a set period or time or for a specific campaign
  • Lead the vision for how cross-platform data can be utilised to inform optimal content creation and distribution
  • Work with clients internal analytics team to supplement any platform data with other relevant client data
  • Contribute insights and strategic thinking to all areas of the business (content, technology, media, data)
  • Stay on top of platform and content trends, specifically regarding data insights best practices
  • Utilise social listening tools to monitor brand sentiment, trends and surface key talking points and topics of relevance for creative responses
  • Ensure constant innovation across all deliverables
What we offer
What we offer
  • A flexible, hybrid working policy
  • The choice of medical healthcare providers (Bupa or Medicash)
  • 25 days holiday plus bank holidays and your birthday off each year
  • Company pension scheme
  • EAP scheme
  • Ride to work scheme
  • Enhanced family friendly policies
  • Buddy Program
  • Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities
  • Fulltime
Read More
Arrow Right

Director, Social Analytics

Digital Media Management (DMM), a Keywords Studios company, is a leading full-se...
Location
Location
United States , Los Angeles
Salary
Salary:
135000.00 - 150000.00 USD / Year
digitalmediamanagement.com Logo
Digital Media Management
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-10 years of experience in the social analytics space
  • In-depth understanding of organic and paid social media, preferably within an agency environment
  • Expert knowledge of how paid, earned, and owned channels work together
  • Proven ability to tell impactful strategic stories informed by social metrics and other available data
  • Proven approach to data modeling using social media metrics to build benchmarks and measure ROI for clients
  • Experience using Data Visualization tools such as Excel, Power BI, Tableau, Data Studio, etc.
  • Able to synthesize complex data and findings into clear and concise insights
  • Client-facing experience with a track record of building trusted client relationships
  • Excellent communication and presentation skills, with the ability to articulate complex data insights to non-technical stakeholders
  • Proficient in document and deck presentation building using Google Suite and other tools
Job Responsibility
Job Responsibility
  • Formulate and establish a strong data and reporting POV that DMM will use to measure success across social media campaigns
  • Act as the resident expert on social media platform data and the impact or implications of various metrics as they pertain to performance
  • Lead the development of reporting infrastructure and dashboards to monitor key KPIs
  • Develop and present priority reports and presentations with client stakeholders, transforming data into compelling stories with clear, actionable insights
  • Work with clients to establish key campaign benchmarks and KPIs
  • Evaluate and recommend additional analytics and consumer research tools, manage relationships with vendors, and lead internal trainings on new tools
  • Explore, vet and implement AI solutions into reporting services where relevant to scale
  • Manage and mentor a team of social analysts with a focus on growth, learning, and development
  • Guide a team of social analysts in their development of reports, ensuring quality and accuracy
  • Partner with the strategy team to provide insights used to inform social audits, playbooks, and new business pitches
What we offer
What we offer
  • DMM pays 100% of the cost for employee medical, dental, and vision premiums, as well as covers 40% of dependent premium costs
  • Employer paid life insurance
  • A tax-advantaged health savings account (HSA)
  • A 401(k) plan that provides employees with automatic enrollment at 3% of your salary with a full employer match of your first 3% contribution, all fully vested
  • Paid family leave
  • Open PTO: DMM offers unlimited vacation, 10 sick days & 5 mental health days
  • DMM Fridays: Employees have the opportunity to sign off early and kick-start their weekends at 2pm on Fridays
  • DMM offers DEI specific training focused on preventing discrimination and harassment in the workplace
  • ERGs focusing on diverse perspectives across DMM to promote diversity, inclusion, and shared experiences
  • Generous donation match to non-profits of interest to our employees
  • Fulltime
Read More
Arrow Right