Social Engineering Simulation Senior Analyst Job at Wells Fargo (Charlotte)

Job Responsibility

Design, develop, and execute realistic and adaptive social engineering simulations (e.g., phishing, vishing, smishing) aligned to current threat intelligence
Analyze simulation, behavioral, and campaign data to identify trends, high-risk populations, and emerging vulnerabilities
Translate complex data and simulation results into actionable insights, executive-ready reporting, and clear recommendations to improve security posture
Partner with threat intelligence, red team, fraud, and cyber defense functions to ensure simulations reflect real-world attack techniques
Develop targeted, data-driven awareness campaigns and interventions to influence employee behavior and reduce risk
Help build and maintain dashboards and reporting frameworks to track key performance indicators (e.g., click rates, report rates, repeat behavior)
Conduct hypothesis-driven testing (e.g., A/B testing of phishing scenarios and training approaches) to continuously improve program effectiveness
Contribute to the development of enterprise human risk scoring methodologies and segmentation strategies
Stay current with emerging social engineering trends, adversary tactics, and evolving regulatory expectations

4+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of cybersecurity experience or a related field, with direct work on phishing, social engineering, or security awareness programs, or equivalent demonstrated through work experience, training, or military experience
Hands-on experience with phishing or social engineering simulation platforms (e.g., Proofpoint, Cofense, KnowBe4)
Strong understanding of cybersecurity fundamentals, including threat landscape, attack vectors, and risk mitigation strategies
Proven ability to synthesize data into actionable insights for both technical and non-technical audiences
Excellent written and verbal communication skills with the ability to influence stakeholders
Strong problem-solving mindset with a focus on continuous improvement and innovation and demonstrated ability to manage multiple priorities and deliver results in a dynamic environment

Bachelor’s degree in Cybersecurity, Information Technology, Data Analytics, Behavioral Science, or a related field
Experience working with, analyzing, and creating visualizations for structured and unstructured data using tools such as Excel, SQL, Python, Power BI, Tableau, or similar
Experience in behavioral analytics, human risk management, user behavior modeling, and social engineering techniques
Familiarity with cybersecurity frameworks (e.g., NIST, CRI, MITRE ATT&CK)
Experience designing or delivering security awareness or training programs at scale
Relevant certifications such as Security+, CISSP, CISM, or data analytics certifications
Experience working in highly regulated environments (e.g., financial services, communications, healthcare)