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Social Engagement Specialist

Vietnam, Hanoi · Job Posted January 29, 2026
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Job Description

This is a 12 months contract role and you will be assigned to the client's office. Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

Job Responsibility

  • Manage all incoming comments and inquiries from clients across various social media platforms
  • Provide prompt, professional, and personalized responses to all client communications
  • Identify and escalate urgent issues while ensuring all client concerns are addressed efficiently
  • Collaborate with different teams to ensure consistent and accurate information is relayed to clients
  • Monitor and report on feedback and online reviews, using this data to improve client services
  • Foster community interaction through creative and engaging strategies
  • Monitor page performance across all platforms and proactively identify trending topics relevant to the brand
  • Provide attentive user follow-up to strengthen brand loyalty
  • Basic understanding in social listening tool

Requirements

  • Proven experience as a Community Specialist or similar role in client services
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Strong problem-solving skills and the ability to think quickly under pressure
  • Familiarity with online platforms and social media
  • A customer-oriented approach with a passion for delivering exceptional service
  • Knowledge of the hospitality industry, would be advantageous
  • Experience in developing relationships and interacting with client
  • Experience using social media management tools such as Sprout Social, Sprinklr, Hootsuite is a plus

Nice to have

  • Knowledge of the hospitality industry, would be advantageous
  • Experience using social media management tools such as Sprout Social, Sprinklr, Hootsuite is a plus

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