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This is a 12 months contract role and you will be assigned to the client's office. Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
Job Responsibility:
Manage all incoming comments and inquiries from clients across various social media platforms
Provide prompt, professional, and personalized responses to all client communications
Identify and escalate urgent issues while ensuring all client concerns are addressed efficiently
Collaborate with different teams to ensure consistent and accurate information is relayed to clients
Monitor and report on feedback and online reviews, using this data to improve client services
Foster community interaction through creative and engaging strategies
Monitor page performance across all platforms and proactively identify trending topics relevant to the brand
Provide attentive user follow-up to strengthen brand loyalty
Basic understanding in social listening tool
Requirements:
Proven experience as a Community Specialist or similar role in client services
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving skills and the ability to think quickly under pressure
Familiarity with online platforms and social media
A customer-oriented approach with a passion for delivering exceptional service
Knowledge of the hospitality industry, would be advantageous
Experience in developing relationships and interacting with client
Experience using social media management tools such as Sprout Social, Sprinklr, Hootsuite is a plus
Nice to have:
Knowledge of the hospitality industry, would be advantageous
Experience using social media management tools such as Sprout Social, Sprinklr, Hootsuite is a plus