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Social/Community Specialist

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Beacon Hill

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Location:
United States , Boston

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Category:
-

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Contract Type:
Not provided

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Salary:

25.00 - 28.00 USD / Hour
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Job Description:

Our client is looking for a social media/community specialist to join their team for an onsite, contract role

Job Responsibility:

  • Respond to customer inquiries received via social media direct messages and public comments
  • Provide accurate, professional, and on-brand responses while adhering to established communication guidelines
  • Monitor and manage inbound requests primarily on Twitter/X, with additional activity on Instagram and Facebook
  • Support increased customer inquiries during major events and peak travel periods
  • Communicate service updates, schedule changes, delays, and general informational messages in a clear and concise manner

Requirements:

  • 2+ years of experience in social media community management, customer service, or a related role
  • Strong understanding of platform-specific communication norms, including character limits and tone
  • Excellent written and verbal communication skills
  • High level of professionalism and attention to detail
  • Comfortable working in a structured, fast-moving operational environment

Nice to have:

  • Industry background is flexible
  • transportation or public-facing services experience is a plus but not required
  • Experience managing social media responses for a school, organization, or community group is acceptable

Additional Information:

Job Posted:
March 04, 2026

Work Type:
On-site work
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