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Social Care Support Coordinator

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Young Lives vs Cancer

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Location:
United Kingdom

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Category:
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Contract Type:
Not provided

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Salary:

26629.00 GBP / Year
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Job Description:

We’re looking for a Social Care Support Coordinator with experience of person-centred, low level social care support to service users, to join our vibrant and fast paced, fully remote, Central Support team. This team provides an additional point of entry to Young Lives vs Cancer’s services, alongside the local social work teams based in hospitals. This mixed team of staff and volunteers delivers UK-wide timely and compassionate digital and phone-based support to young people with cancer, and families of children with cancer. You will also be the first point of contact for phone, email and web-chat enquiries from people and organisations in their wider support network. In addition, you will hold your own caseload of young people and families who you will provide regular telephone check-in support.

Job Responsibility:

  • Providing person-centred, low level social care support to young people diagnosed with cancer and to parents/families of children with cancer, through proactive check-ins
  • Offering compassionate listening, practical advice, guidance and signposting on issues such as finance, housing, education, work and emotional wellbeing
  • Acting as the first point of contact for enquiries via phone, email, WhatsApp, web chat and other digital channels, resolving or appropriately escalating queries
  • Processing referrals from professionals and self-referrals, accurately inputting information into the case management system
  • Supporting volunteers during their shifts and working collaboratively with social workers and colleagues across the wider social care teams
  • Maintaining clear, timely and confidential records and contributing to team meetings, reflective practice and shared learning
  • Participating in the duty rota and flexing up hours during busy periods to ensure families receive timely, high-quality support

Requirements:

  • Experience in a charity, health or social care setting (or similar), with confidence supporting people via phone and digital platforms in an empathetic, person-centred way
  • Strong communication skills across multiple channels, with the ability to assess situations quickly and escalate when needed
  • Ability to provide practical guidance and signposting, with an understanding of support pathways such as NHS services, charities, wish organisations and grants
  • Confidence using technology—including databases, case management systems, Office 365, Teams and digital communication tools
  • A calm, sensitive and organised approach, able to multi-task and work effectively in a fast-paced virtual environment
  • A commitment to anti-oppressive practice, safeguarding, equality and inclusive service delivery
  • A collaborative mindset—proactive, solution-focused, reflective, and aligned with Young Lives vs Cancer’s values: Curious, Creative, Collaborative, Changemaking and Courageous
What we offer:
  • Wellbeing, Thinking & Growth Days: four days a year to step back from the day-to-day and focus on your own learning and development
  • Generous annual leave allowance
  • Great family/caring leave entitlements
  • Enhanced pension
  • Access to our employee savings scheme
  • Laptop and phone will be provided

Additional Information:

Job Posted:
January 15, 2026

Expiration:
January 25, 2026

Employment Type:
Parttime
Work Type:
Remote work
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