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Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe's leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let's shape it together.
Job Responsibility
Lead daily Security Operations Center (SOC) activities across Tier 1–3 analysts and SOC engineers
Ensure 24/7 operational coverage, effective workload distribution, and adherence to SLAs
Oversee the full incident lifecycle, including detection, triage, escalation, and response governance
Maintain and continuously improve SOC procedures, playbooks, and key performance indicators (KPIs)
Ensure high quality, consistency, and accuracy in alert handling and incident reporting
Manage, coach, and develop SOC analysts and engineers
Define performance objectives, conduct regular evaluations, and support career progression
Design and implement training and continuous improvement plans to enhance SOC maturity
Foster a high-performing, resilient, and engaged team culture
Own the operational onboarding and offboarding of SOC clients and services
Contribute to client governance meetings and service review discussions
Deliver internal and external reporting on threats, incidents, SOC performance, and trends
Support audits, compliance reviews, and evidence collection as the SOC representative
Drive operational improvements based on metrics, incident analysis, and lessons learned
Collaborate with internal teams to enhance SOC service delivery
Identify and implement opportunities for automation, efficiency gains, and false-positive reduction
Prepare and track SOC budget forecasts and resource planning activities
Monitor service costs and operational efficiency (without full budget ownership)
Escalate major incidents, SLA breaches, and staffing risks to senior management
Requirements
Minimum 7 years of experience in cybersecurity operations, including SOC or incident response
At least 3 years in a leadership or management role within a SOC environment
Hands-on experience with SIEM, SOAR, EDR, threat detection, and incident response workflows
Strong understanding of SOC operations, including processes, SLAs, escalation models, and reporting
Experience working in regulated or large enterprise environments
Proven people management skills, including coaching and performance management
Excellent communication skills, with the ability to translate technical issues into clear, actionable insights
Structured and process-oriented mindset with a focus on operational excellence
Ability to remain calm and make effective decisions under pressure
Fluent in English, both written and spoken
Nice to have
Degree in Cybersecurity, Computer Science, or equivalent practical experience
Relevant certifications such as CISSP, CISM, GCIA, GCIH, or similar
What we offer
Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
The opportunity to connect with fellow Sopra Steria colleagues at various team events