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We are seeking an experienced SOC Lead to head Vodafone’s Security Operations Centre (SOC) as part of Cyber Defence Operations (CDO). This role is accountable for the end-to-end delivery of SOC monitoring and response services across markets, ensuring consistent, high-quality detection and incident response in a 24x7 environment. The role combines operational leadership, deep technical expertise, and a strong transformation mindset, with a particular focus on embedding automation and AI-driven capabilities into live SOC operations. Acting as a bridge between operational excellence and SOC modernisation, the individual will ensure that new capabilities are effectively adopted, governed, and optimised to strengthen Vodafone’s global cyber defence posture.
Job Responsibility
Lead and manage 24x7 SOC operations, ensuring consistent, high-quality alert monitoring, triage, and incident response across all markets
Own and drive SOC service performance against key KPIs including MTTT, MTTR, triage quality, and SLA adherence, delivering measurable improvements in detection quality, response speed, and efficiency
Oversee the full alert lifecycle, ensuring accurate investigation, containment, escalation, and high-quality incident reporting
Continuously enhance detection capabilities by improving SIEM use cases, alert logic, and playbooks, reducing false positives and increasing coverage across priority threat scenarios
Drive the adoption of automation, SOAR, and AI-assisted capabilities to improve speed, consistency, and scalability, with appropriate governance and human oversight
Lead SOC transformation initiatives focused on reducing alert fatigue, streamlining workflows, and improving analyst productivity
Build, coach, and develop a high-performing SOC team through structured capability development, performance management, and knowledge sharing
Act as the final escalation point for complex or high-risk incidents, applying expert judgement to validate and close cases
Deliver clear, data-driven SOC performance and incident reporting to senior leadership
Foster a culture of continuous improvement through post-incident reviews, detection retrospectives, and operational learning
Requirements
8+ years in security operations, including at least 4+ years in a SOC leadership or senior incident response role
Proven leader of 24x7 SOC teams, with a strong track record of improving MTTT/MTTR, triage quality, and operational performance
Technical authority in incident response, capable of leading complex investigations and making sound decisions under pressure
Highly experienced with SIEM platforms such as Splunk, Microsoft Sentinel, Google SecOps, ArcSight, or QRadar, and familiar with EDR/NDR technologies
Skilled in driving SOC automation, SOAR, and AI-enabled capabilities, with a clear understanding of governance and responsible use
Knowledgeable across network, endpoint, and cloud security, with a strong grasp of attacker techniques and the MITRE ATT&CK framework
Analytical decision-maker who balances risk, speed, and business impact in ambiguous situations
Passionate about developing people and building sustainable SOC capability for the future
Educated to degree level in Cyber Security, Computer Science, Information Technology, or a related discipline (or equivalent practical experience)
Holder of relevant certifications such as GIAC, CISSP, or vendor-specific SOC certifications
Committed to continuous learning, innovation, and contribution to the wider security community
Nice to have
Interest or exposure to AI/ML in security
What we offer
The opportunity to lead a globally impactful SOC function within a recognised Cyber Defence Centre of Excellence
Exposure to large-scale, complex cyber defence operations across multiple international markets
The chance to shape and influence the future of SOC operations through automation and AI-driven transformation
A collaborative, inclusive environment that supports professional growth and continuous learning
The ability to work with advanced security technologies and experienced cyber defence professionals