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SOC Engagement Specialist

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NTT DATA

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Security Managed Services Engineer at NTT DATA plays a vital role in ensuring the security and efficiency of client infrastructures. This position requires a strong background in IT engineering, particularly within managed services, and a deep understanding of ITIL processes. The engineer will engage with clients, resolve complex technical incidents, and mentor junior team members. A bachelor's degree in IT or Computing is required, along with proven experience in security infrastructure management. This role offers an opportunity to contribute to operational improvements and enhance service delivery.

Job Responsibility:

  • Proactively identifying and resolving technical incidents
  • Performing necessary checks and applying monitoring tools
  • Ensuring all assigned infrastructure at client sites is correctly configured, installed, tested, and operational
  • Diving deep into third-line support calls, uncovering the root causes of incidents and problems
  • Engaging with clients, providing continuous feedback and updating them about their systems' statuses
  • Maintaining zero missed service level agreement (SLA) conditions
  • Identifying root cause of critical incidents and implementing solutions
  • Handling tickets of high complexity, delivering advanced solutions, and contributing to operational improvements
  • Creating knowledge articles for frequent tasks/issues and training junior team members
  • Providing inputs to automation teams to reduce manual efforts
  • Coaching and mentoring junior team members on advanced technical troubleshooting and best practices
  • Managing and implementing projects within your technology domain
  • Optimizing work processes and working on disaster recovery functions

Requirements:

  • Proven experience handling complex security infrastructure within a managed services environment
  • Strong background in IT engineering, preferably within medium to large ICT organizations
  • Deep working knowledge of ITIL processes
  • Proficiency in planning activities and projects well in advance
  • Strong client-focused approach, ensuring a positive client experience
  • Excellent communication skills, with the ability to work across different cultures and social groups
  • Effective listening skills and an ability to adapt to changing circumstances
  • Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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