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Ensure all threats at customer environment are detected and notified in timely manner
Continuous review of Incidents to ensure compliance with standard operating procedures
Provide training and feedback to Security Analysts to ensure high quality deliverables
Identify and execute continuous improvements in monitoring including threat scenarios and operating procedures
Interact with customers on queries and improvements related to service deliverables
Should know and able to contribute to MSSP services (Managed Security Services Provider)
Perform root cause analysis for any errors /deficiencies pointed out in the monitoring service
Review the alert to determine relevancy and urgency, create new trouble tickets for incident
Ensure thorough knowledge of Protection of Personal Identifiable Information and GDPR
Requirements:
Minimum 2-year experience working in security operations environment or 2 years’ experience in IT operations Data Centre, SOC/NOC
Very good English verbal & written communication skills
Good understanding of networking concepts and operating systems
Good understanding of key customer infrastructure components - Proxy, Firewall, Antivirus
Technical capability and maturity to assist and guide the team of Analysts
Should have worked and have good understanding of the following security tools: (SentinelOne IR, Service Now Tool, Microsoft Defender)
Ability to learn new skills and adopting new technologies and work collaboratively in an international context
Capability to understand and work in a complex environment and concern for quality and detail
Ability to synthesize and analyze a variety of contexts and manage customer confidentiality
Knowledge on ITIL basic practice
Engineering graduate - preferably B.E. /B tech in I.T or Computer Engineering
At least three Certification Preferred from the following: AZ-900: Azure Fundamentals certified, SC-900: Microsoft Security, Compliance, and Identity Fundamentals certified, SC-200: Microsoft Security Operations Analyst, BLT1: Blue Team Level 1