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Snr Specialist, eCOM Outbound and Return

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Adidas

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Location:
Thailand , Bangkok

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To overseeing and managing the day-to-day operations of the e-commerce business, ensuring seamless integration between platforms, 3PL, and customer service. This roles also respondsible for optimizing processes, improve operation, leads projects, and providing real-time support to ensure smooth order fulfillment, inventory management, and customer satisfaction.

Job Responsibility:

  • Oversee day-to-day operations related to the e-commerce business, including order fulfillment, returns management, and ad-hoc support
  • Monitor the KPI performance of all online orders, both internal and platforms related
  • Ensure the e-commerce platform’s technical functionality aligns with operational processes
  • Collaborate with commercial, warehouse, and supply chain teams to ensure smooth operation
  • Work closely with marketing, merchandising, and IT teams to support campaign execution, promotional activities, and product launches
  • Lead operational meetings, review KPIs, and provide insights on ways to optimize processes and resolve operational bottlenecks
  • Share knowledge, train or mentor colleagues and 3PL to maintain high operational standards
  • Maintain strong relationships with 3PL and partners involved in the supply chain
  • Develop and maintain key performance indicators (KPIs) to measure the efficiency of operations
  • Analyze operational data to identify trends, potential risks, and opportunities for improvement
  • Provide regular reports and actionable insights to senior management regarding operational performance, challenges, and customer satisfaction metrics
  • Assist in managing budgets, cost controls, and forecasting for operational activities
  • Identify and implement operational process improvements on regular basis
  • Collaborate with IT and product teams to troubleshoot and resolve technical or operational challenges on timely manner
  • Leads the implementation of new e-commerce technologies, tools, platforms and operational improvement project
  • Ensure compliance with internal compliance, local regulations/laws and industry standards related to ECOM operations

Requirements:

  • Bachelor’s degree in business, E-Commerce, Supply Chain Management, or a related field. Master’s degree is a plus
  • 5+ years of experience in e-commerce operations, preferably within the fashion retail industry/FMCG or third parties logistics service providers industry
  • Languages Proficiency in Thai and English (both spoken and written) at Business Level
  • Experience in a project management with a focus on ECOM operational excellence
  • Tech-Savvy, familiarity with e-commerce platforms (e.g., Shopee, Lazada, TikTok), inventory/warehouse/ transport management systems (SAP, WMS, TMS, Integrators such as Cresco/Interpret), and business intelligence tools (e.g., Power BI, Excel, SQL, KIBANA)
  • Manage Relationship and Diversity

Additional Information:

Job Posted:
January 23, 2026

Employment Type:
Fulltime
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