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Snack bar concessions supervisor

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7 Clans Casinos

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Location:
United States , Newkirk

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Contract Type:
Not provided

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Salary:

16.50 USD / Hour

Job Description:

The Snack Bar/Concessions Supervisor is responsible for overall supervision and administration of the general food service operation as relate to customer service, personnel, and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. He or she also ensures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the food/bar services supervisor respect the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

Job Responsibility:

  • Supervise and administer general food service operation
  • Maintain compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, food storage, and production
  • Ensure guidelines are followed per gaming regulations (NIGC MICS, State Gaming Compact, Policy and Procedure, TICS)
  • Respect mission of Otoe-Missouria Tribe and OMDA
  • Recommend aspects of operations concerning food services
  • Assist in training and coordination of staff
  • Assist in maintaining standards required by state and federal bodies
  • Assist with training of FOH and BOH staff
  • Monitor employee development and overtime
  • Maintain standards of staff performance
  • Foster customer-centered service environment
  • Assist with maintaining departmental budgets
  • Keep appropriate personnel, regulatory, and financial records
  • Handle and report customer complaints
  • Work both front and back of operation
  • Develop and implement work schedules and performance standards
  • Remain alert to unusual or questionable activity
  • Ensure functions are maintained in a professional manner
  • Monitor department activities to ensure compliance with laws, rules, regulations, and controls
  • Ensure staff understand and comply with regulatory requirements
  • Perform duties in accordance with company handbook, tribal objectives, policies, and regulations
  • Maintain Departmental Shift log
  • Provide leadership direction
  • Ensure qualified Team Members are recruited and retained
  • Responsible for selection, training, and performance of assigned staff
  • Visit workspaces to be available to staff
  • Ensure staff are aware of standards and expectations
  • Ensure Team Members receive fair treatment
  • Make decisions based on available facts and experience
  • Investigate and evaluate information regarding operational matters and disciplinary actions
  • Evaluate means and methods of operations for efficiency
  • Keep informed of company information
  • Communicate company information to staff and relay staff concerns to management
  • Preside over scheduled department meetings

Requirements:

  • Must be at least 21 years of age
  • High school diploma or GED (Associate's degree preferred)
  • 3 to 5 years of experience in food services and personnel management (comparable combination considered)
  • Casino experience preferred
  • Customer Service and Communications experience required
  • Prior management/supervisory experience required
  • Must be punctual and dependable
  • Knowledge, skills, and experience in hiring, training, scheduling, supervision, communications, decision making, problem solving, complaint resolution, and resource allocation
  • Read, write, and speak English
  • Protect company confidentiality
  • Follow written and verbal instructions
  • Establish and maintain positive relationships
  • Work well alone or within a team
  • Prepare written reports and correspondence
  • Utilize MS Office products at basic to intermediate skill level
  • Exercise sound judgment
  • Must be willing and able to work nights, weekends, and holidays
  • Must be able to provide work authorization documents
  • Must pass a drug test
  • Must obtain and maintain a gaming license from Otoe Missouria Gaming Commission
  • Must be able to lift at least 30 lbs and push/pull/drag up to 60 lbs

Nice to have:

  • Associate's degree
  • Casino experience

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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