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The Smokehouse Social Restaurant Manager supports the Director of Restaurants by overseeing restaurant operations to ensure that the service and food meet customer expectations. This is a client facing position that works closely with the culinary team and directs the service staff to deliver an exciting and memorable guest experience in Smokehouse Social. This role will be very involved with staff selection and spearheading training initiatives that support the resort’s service culture, all the while fine tuning their business acumen in steering the financial performance of the restaurant.
Job Responsibility:
Assist in achieving budgeted revenue and labor expenses
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Direct and maintain food handling in compliance with sanitation laws
Ensure compliance with all Pyramid Global Hospitality policies and procedures
Investigate and resolve food quality and service complaints
Maintain work areas clean and organized
Maintain employee appearance standards in food and beverage department
Maintain procedures for securing of moneys
Maintain procedures for security of all hotel equipment
Manage in compliance with local, state, and federal laws and regulations
Help maximize food and beverage department profitability
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations
Promote employee empowerment
Maintain high levels of employee satisfaction
Report unsafe conditions immediately
Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures
Complete other duties as assigned by supervisor to include cross training
Implement and maintain local and corporate sales and marketing plans
Perform in the capacity of any position supervised
Respond to all food and beverage-related guest correspondence
Review all daily food specials for presentation, quality and pricing
Conduct or assist in scheduling liquor liability training
Assist managers in lowering attrition
Conduct/attend departmental meetings
Conduct performance appraisals
Help develop short and long term financial operating plans
Implement and maintain incentive programs
Help maintain inventory control (beverages, glass, china, silver, approve orders)
Maintain MSDS procedures according to OSHA
Maintain procedures for credit control and handling financial transactions
Menu development – restaurants/lounge concepts
Participate in the development of the annual budget
Annually shop competitors
Requirements:
Bachelor’s Degree in Hospitality Management or related field
3+ years of experience in restaurant management, including independent restaurants
Understanding of the financial data (revenue & expenses) that impact the restaurant’s performance
Strong cost control background to effectively manage the financial performance of each outlet
Sound time management skills and ability to manage multiple initiatives at the same time
A passion for customer service that filters down to all levels of the team
Read, write, and speak English fluently
Ability to communicate effectively with the public and resort team members
Maintain all relevant Food & Beverage certifications.