Smo Itsm Process Performance & Reporting Lead Job at NTT DATA (Salem)

Smo Service Catalog/Request Manager

We are currently seeking a SMO Service Catalog/Request Manager to join our team ...

Location

United States , Salem

Salary:

81400.00 - 150000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of eight (8) years of experience in Service Catalog, Request Fulfillment, Service Request Management, or related ITSM process ownership within a complex enterprise environment
Minimum of eight (8) years of hands-on experience with ITSM platforms such as ServiceNow, BMC Helix/Remedy, Jira Service Management, or similar tools
Minimum ten (10) years of IT service management, operations, or similar leadership role
Minimum seven (7) years of experience with ITIL (v3 or 4), COBIT, ISO/IEC 20000, and related service management frameworks and standards
Foundational ITIL or relevant service management certification

Job Responsibility

Own the end-to-end Service Catalog, Request Fulfillment, and Service Request Management processes, including process design, governance, implementation, and continual improvement
Define and maintain policies, standards, controls, roles, and operating procedures for catalog management and service request fulfillment
Establish governance for catalog structure, service definitions, request models, approval requirements, fulfillment workflows, prioritization rules, and request lifecycle states
Design and maintain a standardized service catalog framework that enables clear service offerings, request options, fulfillment expectations, and user guidance
Define and govern request models and workflow standards to ensure consistency, control, and efficiency across service request types
Ensure service requests are aligned with approval, entitlement, security, compliance, and audit requirements where applicable
Drive automation and standardization of request intake, routing, approvals, task orchestration, and fulfillment tracking
Ensure integration of Service Catalog and Request Fulfillment with Incident, Change, Knowledge, Asset, Configuration, and other ITSM processes to improve service delivery and operational control
Define and report on KPIs, fulfillment performance measures, SLA compliance, request volumes, backlog trends, and user experience indicators
Conduct process maturity assessments, identify gaps, and lead remediation and continual improvement initiatives

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

New

Accounts Receivable Clerk

We are looking for a detail-oriented Accounts Receivable Clerk to join a constru...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in accounts receivable, billing, or commercial collections
Ability to speak directly with customers about invoices, payment status, and account resolution
Strong customer service skills with the ability to handle sensitive financial conversations professionally
Self-motivated approach with the ability to think through issues and identify practical solutions
Working knowledge of Microsoft Office Suite, including Word, Outlook, and Excel
Comfortable using Excel for basic reporting tasks such as data entry, sorting, and filtering
Ability to manage multiple priorities accurately in a permanent work environment

Job Responsibility

Manage accounts receivable activities by preparing, issuing, and tracking customer invoices in a timely manner
Communicate with customers regarding outstanding balances and work professionally to resolve payment concerns or delays
Review account status and help coordinate flexible payment arrangements when customers need alternative solutions
Escalate complex collection matters through the appropriate process and collaborate with internal team members on next steps
Use Microsoft Word, Excel, and Outlook to organize information, generate reports, and maintain clear communication records
Update spreadsheets and reporting files by sorting, filtering, and entering receivables data accurately
Support billing-related processes and maintain documentation for customer contracts using Adobe-based files and records
Deliver a high level of customer service while building positive business relationships that support timely collections

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Temp Admin

We are currently recruiting for an experienced Administrator to join a prominent...

Location

Australia , Sydney

Salary:

37.13 AUD / Hour

Randstad

Expiration Date

July 10, 2026

Requirements

Proven experience within a corporate administration or data entry role
Strong attention to detail and the ability to work efficiently under minimal supervision
High level of reliability and the capacity to commence work immediately
Full working rights in Australia (Working Holiday Visa holders are welcome to apply)

Job Responsibility

Processing and reviewing incoming credit application submissions
Conducting high-volume, accurate data entry and digital filing
Ensuring all submission documentation meets compliance and accuracy standards
Providing general administrative support to ensure efficient workflow management

Fulltime

New

Accounts Receivable Clerk/Jr. Accountant

We are looking for an Accounts Receivable Clerk/Jr. Accountant to support accura...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in accounts receivable and general accounting functions
Practical knowledge of billing, cash applications, account reconciliation, and commercial collections
Understanding of bookkeeping practices, accounting principles, and standard office procedures
Proficiency with Excel, Word, and accounting software such as Dynamics NAV or similar systems
Ability to investigate discrepancies, resolve payment-related issues, and maintain a high level of accuracy
Strong written and verbal communication skills for effective interaction with clients and internal teams
Well-developed organizational skills with the ability to manage multiple deadlines and shifting priorities
Bachelor's degree in Accounting is preferred, but equivalent practical experience will be considered

Job Responsibility

Build strong relationships with clients and respond to billing-related questions in a timely manner
Oversee the accuracy of invoicing records and keep customer billing information current within the accounting system
Prepare invoices, apply incoming payments, manage cash activity, and complete reporting tasks in line with contractual terms and required timelines
Review customer accounts to identify outstanding balances, payment delays, short payments, and other account discrepancies, then take appropriate follow-up action
Maintain organized receivable files and supporting documentation to ensure complete and accurate account records
Process customer remittances according to company procedures and assist with deposit preparation and cash receipt documentation
Research account issues, resolve client concerns, and coordinate any necessary account corrections or adjustments
Support collection activities by following up on overdue balances and helping implement effective recovery efforts
Contribute to month-end and year-end close by assisting with reconciliations, reporting, and other accounting support tasks
Analyze account activity and prepare recurring metrics and summaries for management review

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

New

Support Worker

Are you passionate about making a genuine difference in a young person's life? W...

Location

United Kingdom , Bracknell

Salary:

13.00 - 18.02 GBP / Hour

Randstad

Expiration Date

July 16, 2026

Requirements

Resilient, patient, and empathetic nature with a passion for supporting young people
Excellent communication skills and the ability to handle challenging situations calmly
Prior experience in health and social care, youth work, or supported living is a plus, but a great attitude and values-driven approach are most important

Job Responsibility

Prioritise Safety & Wellbeing: Ensure the physical and emotional safety of our young people remains paramount during this transition period
Build Independence: Mentor residents in developing everyday life skills (cooking, budgeting, managing appointments)
Support Pathways: Help young people engage with our unique apprenticeship and trade skill programmes to prepare them for independent living
Be a Trusted Adult: Provide a listening ear, set positive boundaries, and act as a reliable role model

What we offer

Dedicated Consultants with experience in education
Recommend a friend bonus worth up to £300
online training
DBS and application support
Free parking

New

Client Engagement Coordinator

We’re searching for a fun, go-getter who thrives in a fast paced environment, ge...

Location

United States , Dallas

Salary:

21.00 USD / Hour

Smart City Locating

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate's Degree recommended
2+ years of experience in a customer experience, social media, or marketing role preferred
Experience managing inbound client communications preferred
Proficient in Google G-Suite
Proficient with CRM tools
Proficient with Apple products
Proficient with all social media platforms
Proficient in phone etiquette

Job Responsibility

Create a badass first impression and foster a fun, relevant brand personality through every interaction
Take ownership of managing communications for internal and external inquiries over social media and other channels
Manage lead distribution process
Qualify all inbound leads
Manage all assigned platforms
Uphold conversion targets
Uphold response time expectations
Solve client problems effectively
Act as a liaison between agents and their customers
Work cross departmentally & with leadership to identify issues and collaborate to find potential solutions

What we offer

Eligibility for Bonus(es)
Eligibility for medical, dental, and vision coverage
401(k) plan
Eligibility for company-paid life insurance
Short & long term disability
Parental leave
Flexible PTO
Company-Recognized Paid Holidays

Fulltime

New

HR Generalist

We are looking for an HR Generalist to support day-to-day human resources operat...

Location

United States , Olathe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in human resources and payroll administration is required
Familiarity with employee benefits coordination is strongly preferred
Proficiency with payroll platforms, including ADP or similar systems, and Microsoft Office is required
Strong organizational skills with the ability to manage multiple responsibilities independently
Clear written and verbal communication skills with a thoughtful approach to employee interactions
Ability to handle sensitive information with a high level of confidentiality and sound judgment
Careful attention to detail and consistent follow-through in completing assignments.

Job Responsibility

Administer payroll activities accurately and on schedule while maintaining organized employee records and related documentation
Coordinate employee benefits support, including enrollments, updates, and responses to routine questions from staff members
Lead onboarding tasks for new hires by preparing paperwork, facilitating orientation steps, and helping employees transition smoothly into the organization
Maintain HR policies, forms, and internal procedures to support compliance and consistent employment practices
Provide day-to-day employee relations support by addressing concerns appropriately and escalating sensitive matters when needed
Partner with leadership across both companies to assist with HR operations and workforce administration for a small employee population
Use payroll and Microsoft Office systems to track information, prepare reports, and manage HR-related administrative processes
Handle confidential personnel information with discretion while ensuring follow-through on deadlines and outstanding items.

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

New

Support Worker

Job Description: Support Worker Pay: £14.50 Refer a Friend Scheme - £250 award...

Location

United Kingdom , Leeds

Salary:

14.50 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Have experience supporting individuals with autism and mental health needs
Understand trauma-informed care approaches
Can provide consistent, calm and reassuring support
Are able to recognise and respond sensitively to anxiety and compulsive behaviours
Can follow structured care plans and risk management strategies
Are confident working alongside external professionals where required
Experience in complex care, mental health, forensic or psychiatric settings
A strong understanding of autism and person-centred support
Ability to build trusting, therapeutic relationships
Confidence in working within structured support plans

Job Responsibility

Supporting a young woman with a diagnosis of Autism Spectrum Condition and Obsessive Compulsive Disorder (OCD), alongside a background of mental health and trauma-related needs
Enabling individuals to meet their personal goals, develop life and coping skills, form and maintain relationships and manage all aspects of daily life including personal care and medication, following PBS plans, care plans and risk assessments
Help build confidence and independence in daily living
Help express herself through creative and enjoyable activities
Help maintain emotional wellbeing and stability
Help engage safely in the community, including leisure activities
Help develop routines and structure that meet her needs
Help feel safe, understood and valued within her home

What we offer

£250 when you introduce a Friend (Refer a Friend Scheme)
Competitve Pay
Pension Enrolment
Standard Sick Pay
Free training
Weekly pay
Paid holiday
Ongoing Training / Coaching throughout your role
Opportunities to progress & develop

Fulltime

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Smo Itsm Process Performance & Reporting Lead

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