SMO Group Business Process Manager

• Leads process design, implementation, and quality control monitoring
• Works on multiple large and highly complex projects for operational improvement
• Works with teams across technology and the business segment to align strategic vision and build requirements
• Provides structure, feedback and direction
• Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization
• Actively seeks out shared services industry and business information
• Maneuvers and mentors others through complex political situations effectively and quietly

• Bachelor's Degree - Business, Finance or related field
• 7-10 years Related work experience
• Change Management
• Process Improvement
• Telecommunications
• At least 18 years of age
• Legally authorized to work in the United States

Department-specific experience

• medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs