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As our SMHS Clinical Lead, you will take full ownership of the Secondary Mental Health Service within our EAP. You will lead, shape, and continuously improve the SMHS pathway, ensuring high-quality, evidence-based, and compassionate care for clients. Alongside strategic leadership, you will manage and develop Clinical Case Managers, maintain robust clinical governance, and hold oversight of risk, safeguarding, and service outcomes.
Job Responsibility:
Provide professional and clinical leadership across the SMHS team, acting as a champion for best practice
Oversee the Secondary Mental Health care pathway, ensuring safe, effective, and client-centred delivery
Line manage Clinical Case Managers and EAP Counsellors, including PDPs, supervision, and performance reviews
Chair team meetings, case discussions, and contribute to senior clinical and governance forums
Maintain oversight of risk management, safeguarding, and immediate-risk cases with confidence and clarity
Manage a small clinical caseload alongside leadership responsibilities
Build strong relationships with internal teams, senior stakeholders, and third-party providers
Use evidence-based assessments, diagnostic tools, and interventions to support client outcomes
Monitor service performance, budgets, and MI reporting to identify trends and drive improvement
Contribute to audits, evaluations, and the development of policies, SOPs, and innovative practices
Be part of the Gold on-call rota, supporting the service during critical incidents
Requirements:
Professional registration (NMC, HCPC, BACP, BABCP, or equivalent Allied Health registration)
Significant experience within Secondary Mental Health Services
Strong clinical decision-making skills, particularly with complex and high-risk presentations
Proven experience leading, motivating, and developing multidisciplinary teams
Confidence delivering clinical supervision and managing performance constructively
Excellent written and verbal communication skills, including report writing and presentations
A robust understanding of safeguarding, risk assessment, and evidence-based pathways
The ability to manage competing priorities while maintaining high standards of care
All applicants must be legally entitled to accept and perform work in the UK
All positions are subject to an enhanced DBS check
Nice to have:
Experience working closely with third-party providers and external partners
A background in service improvement, audits, or pathway redesign
Confidence working in fast-paced, evolving environments
A proactive approach to challenging stigma and championing mental health awareness