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At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, performance-focused, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. This SME&C Planning and Transformation Lead will lead SME&C Planning to deliver against a common set of priorities through execution of strategic operational engines across revenue and investments, resource design, role success, Go-To-Market (GTM) and landing. This role will work closely will all of our planning stakeholders, our Global Strategy & Operations leadership team (LT) and our SME&C LT, as well as our solutions role owners and our field planning leaders to deliver against timelines and land a cohesive set of changes and experience for the field.
Job Responsibility:
Lead a v-team across SME&C and Field Leaders to ensure a transparent and inclusive planning process, that delivers on a common set of priorities and drives business impact
Identify opportunities to drive continuous improvement year over year and deliver against in-quarter agility when needed
Leverage listening mechanisms to analyze and understand global and field feedback related to business priorities, requirements and areas of improvement, pressures and landing impact
Design and execute a reporting/measure of success approach for the landing and adoption framework
Leverage data to measure and share insights against how past decisions have impacted business outcomes and make recommendations for future cycles
Define, publish and continuously update the planning leaders across the business on the roadmap and future plan
Establish a clear communication channel for the most critical updates and deadlines
Embody our culture and values
Requirements:
Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.