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Vodafone Logo Vodafone · Sales

Sme Account Manager

Greece, Thessaloniki · Job Posted March 12, 2026
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Job Description

The Direct Sales Specialist delivers sales advice and administration, through face to face, phone, or door to door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management. The Direct Sales Specialist has a good understanding of established concepts and procedures in business dealings, negotiations and signing up contracts and identify opportunities and strategies to win business from the customers. Typically reports to the Direct Sales Manager.

Job Responsibility

  • Delivers sales advice and administration, through face to face, phone, or door to door channels, which drive the sales of products and services directly to either consumer or business customers
  • Focusing on new business and developing existing customer accounts for higher penetration through customer account management

Requirements

  • Demonstrates a good understanding of procedures and concepts through extensive sales experience, advising on appropriate solutions for customer needs and requirements
  • Delivers sales activities around acquisitions, retentions and care within assigned sales segment (including Consumer or Business)
  • Meets sales quotas as set out by team, in line with Vodafone standards, and within timeframes
  • Understands the customer's industry and develops a customer specific strategy and business plan in line with Vodafone's product and service portfolio
  • Works collaboratively with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin
  • Uses strong communication skills to exchange ideas and information in a concise and logical way to support the delivery of negotiations and signing up contracts with small subjects
  • Influences customer's decisions through specific sales skills and product and industry knowledge
  • Effectively interacts with account management team in order to seamlessly manage the onboarding and implementation of new customers and deliver handovers
  • Cooperates with internal teams (e.g. technology, marketing, Commercial planning) on the preparation of individual business customer solutions based on customer requirements

What we offer

  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone Day: one day each quarter dedicated to your personal development
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts
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