SME Account Handler, Lawes Consulting Group

SME Account Handler

Lawes Consulting Group

Location:
United Kingdom, Leicestershire

Category:
Insurance

Contract Type:
Employment contract

Salary:

28000.00 - 34000.00 GBP / Year

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Job Description:

On behalf of our client, we're looking for an experienced Account Handler to join their SME team. This role is all about supporting a wide mix of business clients, managing insurance portfolios, and delivering tailored solutions. The successful candidate will be central to building strong client relationships, ensuring retention, and driving service excellence.

Job Responsibility:

Manage renewals, mid-term changes, claims, and client queries with accuracy and care
Provide clear advice on a range of insurance products, making sure clients are fully protected
Develop and maintain strong relationships with existing clients while spotting opportunities for new business
Prepare and process policies, renewals, and endorsements, ensuring all documentation is accurate
Negotiate with insurers to secure the best terms and premiums
Keep records up to date and compliant with company and FCA standards
Work collaboratively with colleagues, sharing knowledge and supporting team success

Requirements:

Proven background in account handling within commercial insurance
Strong knowledge of SME/commercial insurance products and markets
Confidence using insurance systems (Acturis experience a plus)
Solid understanding of FCA regulations and compliance obligations
Progress towards CII qualifications (Cert/ACII) is highly desirable
Strong problem-solving ability and sound judgement
Great attention to detail and solid organisational skills
Confidence negotiating with insurers and advising clients
A collaborative approach, with adaptability to meet changing demands
A client-first mindset with excellent communication skills

Nice to have:

Acturis experience
Progress towards CII qualifications (Cert/ACII)

Additional Information:

Job Posted:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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