SMB Growth Manager Jobs

Qualia

Location:
United States, Austin

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the SMB companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with important players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia's suite of digital real estate products.

Job Responsibility:

Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
Achieve monthly revenue targets for renewals and upsell / cross-sell
Proactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support
Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully
Understand Qualia's suite of digital real estate products and leverage that knowledge to benefit our customers
Prepare go-to-market strategies for SMB Accounts
Develop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia's products and services
Align with both internal and external product teams to implement Qualia's products
Partner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de-escalate customer issues

Requirements:

1-3 years experience in a sales, renewals, or customer success role is required
Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
Experience with cloud-based / SaaS business process solution offerings
Proven expertise working with decision-makers and key stakeholders in client environments
History of working with customers using a consultative approach and ideally managing a book of business including renewals
Understanding of legal terms in SaaS contracts
Ability to effectively negotiate in challenging and collaborative sales engagements
Ability to excel in a high-energy, results driven sales culture
Team player who will work within the company to continue improving organization processes
Excellent communication and listening skills
Proactive, organized, and comfortable getting on the phone with customers
Ability to handle ambiguity and overcome objections while working across multiple products

Nice to have:

Preferred: experience managing full customer life cycles including commercial conversations
Preferred: intermediate / advanced Excel skills and experience using Salesforce

What we offer:

comprehensive health plans
a 401k program
commuter benefits
professional development
parental leave
flexible time off policy
robust online onboarding program
biweekly all hands meetings
a variety of internal virtual events

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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SMB Growth Manager