SMB Account Manager

• Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships with Deliveroo and our restaurants
• Support growth of partners through a variety of communication methods, including email, phone, online presentations and meetings where needed
• Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
• Negotiating with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue
• Be they point representative of your partners and liaise effectively with our teams to resolve partner needs
• Grow accounts to strengthen relationship with partners and drive positive outcomes for Deliveroo
• Execute campaigns to improve important performance metrics including customer outcomes, restaurant retention and overall operational performance
• Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth

• 2+ years experience in an Account Management role or similar
• Strong relationship building skills, with clear evidence of producing results
• Strong written and verbal communication skills
• BSc/BA in business, engineering, Economics or a related field is preferred
• Experience with Excel, Google Sheets or formula based tools
• A self-starter
• proactive & always thinking of what the next step needs to be in order to future proof the operations
• Strong negotiation skills
• Solution-oriented individual using data to back decision-making
• Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
• A fantastic communicator with a "get it done" mindset, well-organised and efficient
• Fluency in English and Arabic is a MUST

Looker and Power BI experience are a plus

• Free Deliveroo Plus: free delivery and access to special offers
• Breakfast, snacks and drinks available in our office
• Twice monthly lunch allowance
• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
• Paternity and maternity benefits
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular social events
• Comprehensive medical and dental insurance for employees, and up to one sponsored spouse and two children
• Access to Headspace, a meditation and wellbeing app, and our Employee Assistance Plan
• Life Insurance to financially support your loved ones
• 30 days annual leave
• One day of paid leave per year to volunteer with a registered charity
• Flight ticket allowance towards a flight to your home country for expatriate employees