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Uber Logo Uber · Sales

SMB Account Manager, Restaurants

United States, New York Employment contract 69500.00 - 77000.00 USD / Year · Job Posted May 28, 2026
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Job Description

The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants. As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners. This role will be hybrid (Tuesday - Thursday) based in New York.

Job Responsibility

  • Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention
  • Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations
  • Consult and upsell additional Uber Eats products and services to optimize merchant performance
  • Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform
  • Maintain consistent communication via email, phone, and in-person meetings where applicable
  • Champion restaurant feedback to help shape internal strategy and drive insights
  • Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential

Requirements

  • Minimum 3+ years of experience in sales, account management, operations, or a related field
  • Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
  • Highly organized and detail-oriented, with a strong work ethic
  • Willingness to roll up your sleeves and dive deep into partner relationships and business challenges

Nice to have

  • Proficiency in Salesforce and Google Suite or similar CRM tools
  • Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
  • Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
  • Spanish speaking

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered sales bonuses & other types of comp
  • Eligible to participate in a 401(k) plan
  • Various benefits
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