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SMB Account Manager – Chinese Speaking

deliveroo.co.uk Logo

DELIVER

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Location:
United Kingdom , Manchester

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Category:
Sales

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Contract Type:
Not provided

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Salary:

29300.00 GBP / Year
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Job Description:

Deliveroo is on a mission to transform the way the world thinks about food delivery. The Restaurants Team helps our restaurant partners grow their businesses through supporting them to improve their delivery operations and attract new customers. As an SMB Account Manager, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns or our most important operational campaign priorities. Additionally, what steps they can take to offer the best delivery experience possible to customers and how they can take advantage of our latest technology and perks. You will help restaurant partners to get the very best out of our platform and you will report to your Account Management Team Leader. This will be an office-based position during your probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre.

Job Responsibility:

  • Manage a portfolio of accounts through desk-based account management model
  • Support the growth of partners through email, phone, online presentations and video calls
  • Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
  • Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
  • Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
  • Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
  • Drive engagement with Deliveroo's national and local marketing opportunities for restaurants

Requirements:

  • Fluency in English & Chinese (Mandarin &/or Cantonese)
  • Track record in an account management role
  • Understand problems and get to the crux of an issue quickly, using data and without over-complicating
  • The ability to remove barriers through creativity
  • An excellent phone manner, and experience providing telephone support and selling to customers
  • Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel
What we offer:
  • Bonus of up to £6,000 per year, paid quarterly
  • A competitive and comprehensive compensation and benefits package
  • Up to 5% matched pension contributions
  • Some roles may be eligible for share awards
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
  • Summer and end-of-year parties

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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