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Smart Meter Operability Manager

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Thames Water

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Location:
United Kingdom , Langley

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Category:
Energy

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Contract Type:
Not provided

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Salary:

63000.00 GBP / Year
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Job Description:

If you love solving complex operational puzzles, leading high‑performing teams and turning data into action, this is your opportunity to make an impact that customers feel every day. Thames Water is looking for a Smart Meter Operability Manager to be the operational heartbeat that keeps the estate running at its best, maximising performance, meeting regulatory commitments and driving customer satisfaction: our smart meters power accurate billing, faster problem resolution and better water management.

Job Responsibility:

  • Lead and coach the operations team to keep the smart meter estate fully functional—diagnose issues fast, resolve faults first time, and optimise installation and maintenance
  • Own regulatory reporting to Ofwat, ensure PCD commitments are met, and manage investigation workloads and budgets
  • Work across field services, suppliers and network teams to prioritise meters impacting billing and compliance
  • Identify and fix root causes, using insights to reduce truck rolls and improve first‑time fix
  • Champion data quality and keep firmware and apps up to date across the meter estate
  • Improve customer communications and introduce new channels where needed
  • Drive continuous improvement through supplier engagement and process feedback

Requirements:

  • Smart metering expertise. Strong understanding of AMI, MDMS and the broader meter asset technology suite
  • Operational leadership. Proven experience running smart metering operations with a focus on safety, quality, SLA adherence and continuous improvement
  • Insight to action. A track record of using data to build and deliver action plans that lift operability and customer outcomes
  • Supplier management. Confident leading multi‑supplier performance to drive accountability and results
  • People leadership. You coach, empower and set clear standards—owning problems through to resolution
  • Stakeholder influence. Comfortable collaborating across field services, delivery, technical, audit, retail and network teams to land change
  • Resilience and drive. You’re solutions‑focused, tenacious and calm under pressure—keeping teams moving forward
What we offer:
  • 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
  • Car Allowance
  • Annual Bonus
  • Private Medical Health Care
  • Performance-related pay plan directly linked to company performance measures and targets
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 19, 2026

Work Type:
Hybrid work
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