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Lead and coordinate commercial and operational activities and skills across multiple functions (Sales, Customer Relations, Fulfilment, IKEA Food) in a small to mid-size Small Format Store by empowering a multi-skilled team, to deliver a strong retail foundation and outstanding omnichannel customer experience. This role ensures the efficient execution of daily operations, fosters a high-performing, collaborative and inclusive team culture, and drives sustainable growth by aligning local market relevance with the IKEA global strategies, values and goals.
Job Responsibility:
Acknowledge local market specifics and lead the work of meeting customers' needs within our omni eco system to enable a smooth shopping experience and by providing inspiring home furnishing solutions and services
Lead and empower multiskilled team to promote and sell prioritized range and services connected to the commercial calendar through great customer meetings, sales steering, availability and influencing range presentation solutions
Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility by contributing to customer satisfaction, goals and business standards achievement and if applicable, doing manager on duty service for the unit
Ensure compliance and safe work environment
Maintain a clean, organized, and safe workplace by ensuring adherence to IKEA's Code of Conduct, internal policies, and local legislation related to health, safety, business, and environmental standards
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the assigned scope of responsibility to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
Drive daily sales and service execution based on customer needs and commercial priorities
Lead and support a multi-skilled team on the floor to secure availability, selling and service quality
Coordinate cross-functional work across sales, customer relations and fulfilment
Secure daily operational standards, safety and compliance
Recruit, develop and engage co-workers within assigned scope
Act as Manager on Duty when required
Requirements:
Business-minded and result-driven with a customer focus
Experience of working in a commercial environment
Experience of working in a customer-oriented business
Experience of actively selling through understanding customers and their needs
Interest in people's everyday life at home and home furnishing
Open to change/highly flexible
Ability to work in and lead with a hands-on, collaborative approach
Ability to engage a receiver by creating a passion for your plans
Ability to make quick decisions and take personal initiatives
Ability to communicate in English
Ability to prioritise and organise your own work to make efficient use of the time available
Passion for home furnishing
Clear and proven ability to meet and exceed customers' demands and thereby sell more
The IKEA values reflect your own values
Experience of managing and developing a team is preferred