This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Job Responsibility
Acknowledge local market specifics and lead efforts to meet customer needs within the omni ecosystem, ensuring a seamless shopping experience through inspiring home furnishing solutions and services
Lead and empower a multiskilled team to promote and sell prioritized range and services aligned with the commercial calendar, through strong customer interactions, sales steering, availability, and impactful range presentation
Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility, contributing to customer satisfaction, goal achievement, and business standards, including Manager on Duty responsibilities when applicable
Ensure compliance and a safe work environment by maintaining a clean, organized, and safe workplace, adhering to IKEA's Code of Conduct, internal policies, and local health, safety, business, and environmental regulations
Take the lead in identifying, recruiting, retaining, and developing talent within the assigned scope, building a diverse and high-performing team capable of delivering results and ensuring future succession
Requirements
Business-minded and result-driven with a strong customer focus
Experience of working in a commercial environment
Experience of working in a customer-oriented business
Experience of actively selling by understanding customers and their needs
Interest in people's everyday life at home and home furnishing
Open to change and highly flexible
Ability to work in and lead with a hands-on, collaborative approach
Ability to engage others by creating passion for your plans
Ability to make quick decisions and take personal initiatives
Ability to communicate in English
Ability to prioritise and organise work efficiently
Previous experience in customer-oriented services or retail
Experience of working in a fast-paced environment
Experience of managing and developing a team
Preferably experienced in a retail environment
Strong interest in home furnishing
Proven ability to meet and exceed customer demands to drive sales