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We are the ones meeting our customers – in our stores, online, remote and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Job Responsibility:
Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions
Lead commercial strategy execution
Enhance customer experience across channels
Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization
Develop and empower the team
Requirements:
Previous retail experience required, preferably in a complex multichannel environment
Previous leadership of mid-sized teams or groups required
Ability to have a Customer Centric thinking
Experience of working in a commercial role in an organization
Proven track record of developing and lead leaders in a people-centric organization
Experience of leading in a changing environment
Ability to think, lead and act strategically, and having ability to successfully implement the strategies in the operational work
Proven ability to prioritize and organize work and the work of others for maximized efficiency
Operational Agility: Ability to make smart decisions quickly with limited resources
Ability to drive a high-volume business and the financial acumen to drive strong performance and P&L result
Proven record of meeting agreed budgets and goals
Setting and implementing action plans and providing clear direction and following up goals
Tech savviness and embraces digital tools and data to improve performance and experience
Ability to communicate confidently and clearly in English
Ability to engage and inspire others by creating a passion for your direction plans