This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions
Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long-term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed
Enhance customer experience across channels. Ensure a seamless, inspiring, and customer-centric experience in the unit, aligned within IKEA omni eco-system, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team
Secure excellence in end-to-end unit operations with focus on retail foundation, services execution, quality, productivity improvements as well as cost optimization, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards and doing manager on duty service for the unit
Develop and empower the team. Lead, coach, and motivate a diverse team by setting clear goals, fostering competence development, and ensuring the right people are in the right place at the right time. Ensure strong collaboration and feeling of togetherness across unit and market
Requirements:
Previous retail experience required, preferably in a complex multichannel environment
Previous leadership of mid-sized teams or groups required
Ability to have a Customer Centric thinking
Experience of working in a commercial role in an organization
Proven track record of developing and lead leaders in a people-centric organization
Experience of leading in a changing environment
Ability to think, lead and act strategically, and having ability to successfully implement the strategies in the operational work
Proven ability to prioritize and organize work and the work of others for maximized efficiency
Operational Agility: Ability to make smart decisions quickly with limited resources
Ability to drive a high-volume business and the financial acumen to drive strong performance and P&L result
Proven record of meeting agreed budgets and goals
Setting and implementing action plans and providing clear direction and following up goals
Tech savviness and embraces digital tools and data to improve performance and experience
Ability to communicate confidently and clearly in English
Ability to engage and inspire others by creating a passion for your direction plans