Small Claims Litigation Paralegal

• Managing a caseload of pre-action and Small Claims Court matters from initial assessment through to final resolution
• Conducting legal research and providing practical analysis on litigation and consumer-related disputes
• Drafting, reviewing and submitting legal correspondence, statements of case, witness statements, and court applications
• Representing clients at Small Claims Court hearings, providing clear, structured, and persuasive advocacy
• Maintaining accurate case records using internal case management systems
• Liaising with internal business stakeholders to gather evidence, technical information, and documentation relevant to ongoing cases
• Handling escalated disputes referred internally or by customers and their representatives
• Ensuring all work is carried out in accordance with applicable legal requirements, procedural rules, and internal policies

• CILEX Litigation qualification (Paralegal or equivalent)
• Litigation practice rights as authorised by the relevant regulatory body
• Working knowledge of the Civil Procedure Rules, particularly those applicable to Small Claims
• Experience of Small Claims Court litigation in England & Wales, including advocacy
• Understanding of consumer protection law, contract law, and related principles
• Strong written and verbal communication skills, with the ability to draft clear, concise, and persuasive documents
• The ability to manage a demanding workload independently, prioritising tasks and meeting deadlines
• A strong ethical approach and customer-focused mindset

A law degree or equivalent (LLB, GDL, SQE1)