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Citi Logo Citi · Banking

Small Business Sales Manager

United States, New York 149600.00 - 224400.00 USD / Year · Job Posted April 16, 2026
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Job Description

The Small Business Banking Sales Manager is accountable for the comprehensive management and leadership of a team of Small Business banking professionals. This dynamic and results-oriented role leads and inspires the team, requiring a strategic professional with deep expertise in business banking, sales management, and credit knowledge. The manager is responsible for growth in Business Banking by driving sales, managing risk, and delivering exceptional client experience within the small business segment.

Job Responsibility

  • Lead and manage a team of Small Business Bankers, overseeing recruitment, hiring, and ongoing performance management
  • Develop the skills and competencies of the team through active coaching, regular performance reviews, and professional growth plans
  • Foster a collaborative and results-driven team culture
  • Identify and cultivate high-potential employees
  • Serve as a subject matter expert and leader for the broader Region in Small Business
  • Develop and execute strategic sales plans to achieve revenue targets, profitability, and market growth
  • Drive new client acquisition through proactive prospecting, outside calling, and developing a strong network
  • Deepen existing client relationships
  • Represent the bank in the community
  • Lead strategic business activations
  • Implement and execute a disciplined sales management process
  • Manage and control risk, expenses, and compliance activities for the Region
  • Oversee the credit process
  • Appropriately assess risk when business decisions are made
  • Develop and maintain consistent management routines
  • Ensure the delivery of an exceptional client experience
  • Maintain expert knowledge of the small business market
  • Champion cross-business collaboration to advance a unified One Citi strategy
  • Establish strong strategic partnerships with leaders across Wealth, Retail, and Mortgage
  • Partner with Area Managers to translate Business Banking strategies into effective, scalable execution

Requirements

  • 10+ years of related business experience
  • 5+ years in sales management
  • 5+ years in business banking
  • Proven ability to manage a portfolio of business clients with annual revenues ranging from $1M to $10M
  • Established professional network within the local market
  • Excellent verbal, written, and presentation skills
  • Demonstrated ability to coach, motivate, and develop a high-performing sales team
  • Strong business development, negotiation, and closing skills
  • Deep understanding of business credit, underwriting, and risk management
  • Proven ability to build and maintain long-term, profitable relationships with clients and partners
  • Skilled at analyzing market trends, identifying opportunities, and developing effective business strategies
  • Bachelor's/University degree or equivalent work experience is required
  • Master's degree is preferred

What we offer

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards
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