CrawlJobs Logo

Small Business Help Desk Representative

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Jersey City

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Small Business Help Desk Representative, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment using the NICE CXOne Phone Platform. You will be the first point of contact for both external and internal customers, handling a variety of requests and providing first-level technical assistance and problem-solving over the phone.

Job Responsibility:

  • Provide timely customer service for incoming requests via phone in an automated call delivery environment (NICE CXOne)
  • Multi-task between incoming calls and email requests, meeting a turnaround time of 12 business hours
  • Track phone/email/portal tickets in ServiceNow
  • Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution
  • Meet First Level Resolution standards
  • Coordinate end-to-end service with business partners when needed
  • Navigate multiple systems and applications to research, analyze, and resolve inquiries
  • Work effectively in a team environment using professional interpersonal and communication skills
  • Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards
  • Utilize basic understanding of product underwriting guidelines
  • Maintain performance standards in a fast-paced environment

Requirements:

  • Strong customer service skills, including oral and written communication
  • Ability to work with internal and external customers to resolve issues effectively
  • Experience in a call center or customer service environment highly preferred
  • Ability to handle multiple priorities within strict time constraints
  • Excellent organizational, verbal, and written communication skills
  • Strong collaboration and teamwork abilities
  • Critical thinking and analytical skills for triaging issues based on training
  • Ability to work independently and make informed decisions
  • Accurate data entry and tracking skills
  • Working knowledge of OneNote, Word, and Excel
  • Familiarity with ServiceNow preferred
  • Flexibility for schedule changes and overtime as needed
  • Adherence to in-office attendance (4 days in office / 1 day remote)
  • Reliable and responsive communication with management
  • College-level education preferred but not required based on experience
  • Commercial insurance experience preferred but not required
  • Prior phone experience required
  • Level 1 triage/help desk experience preferred
  • Remote work experience, including troubleshooting basic connection issues (VPN, desktop setup)
  • Ability to learn Small Business Insurance products and underwriting guidelines
  • General computer and program knowledge preferred
  • Experience with ServiceNow ticketing system preferred

Nice to have:

  • Commercial insurance experience
  • Experience with ServiceNow ticketing system
  • Level 1 triage/help desk experience
  • Remote work experience, including troubleshooting basic connection issues (VPN, desktop setup)
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
January 07, 2026

Work Type:
Hybrid work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
Unlock more languages and countries
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Small Business Help Desk Representative

Small Business Help Desk Representative

As a Small Business Help Desk Representative, you will play a pivotal role in de...
Location
Location
United States , Jersey City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong customer service skills, including oral and written communication
  • Ability to work with internal and external customers to resolve issues effectively
  • Experience in a call center or customer service environment highly preferred
  • Ability to handle multiple priorities within strict time constraints
  • Excellent organizational, verbal, and written communication skills
  • Strong collaboration and teamwork abilities
  • Critical thinking and analytical skills for triaging issues based on training
  • Ability to work independently and make informed decisions
  • Accurate data entry and tracking skills
  • Working knowledge of OneNote, Word, and Excel
Job Responsibility
Job Responsibility
  • Provide timely customer service for incoming requests via phone in an automated call delivery environment (NICE CXOne)
  • Multi-task between incoming calls and email requests, meeting a turnaround time of 12 business hours
  • Track phone/email/portal tickets in ServiceNow
  • Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution
  • Meet First Level Resolution standards
  • Coordinate end-to-end service with business partners when needed
  • Navigate multiple systems and applications to research, analyze, and resolve inquiries
  • Work effectively in a team environment using professional interpersonal and communication skills
  • Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards
  • Utilize basic understanding of product underwriting guidelines
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Receptionist

We are looking for an experienced and detail-oriented Receptionist to support a ...
Location
Location
United States , Stuart
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in a receptionist or front office support role
  • Strong verbal communication skills with clear, effective speech
  • Detail-oriented presentation and the ability to represent the office positively in person and over the phone
  • Working knowledge of Microsoft Word and Microsoft Excel
  • Experience operating a multi-line switchboard or phone system with 1 to 10 lines
  • Strong organizational skills with the ability to manage filing, scanning, and faxing tasks accurately
  • Ability to work effectively in a small office setting and handle multiple responsibilities throughout the day
Job Responsibility
Job Responsibility
  • Welcome visitors and clients with a courteous, detail-oriented approach while maintaining an inviting front office presence
  • Answer and direct incoming calls through a multi-line phone system, ensuring messages are handled accurately and promptly
  • Prepare, scan, file, and transmit documents to keep office records organized and accessible
  • Provide day-to-day administrative support that helps the office run smoothly and efficiently
  • Use Microsoft Word and Excel to create, update, and maintain basic business documents and spreadsheets
  • Coordinate routine front-desk activities while supporting the needs of a small team of four employees
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Director, Agency Development

As a Director, Agency Development on the Agency Development team, you’ll be resp...
Location
Location
United States , New York City (NYC), New York
Salary
Salary:
200000.00 - 280000.00 USD / Year
taboola.com Logo
Taboola
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in digital advertising at a top-tier technology or media company, with a strong focus on agency development
  • Established relationships with VP and C-suite stakeholders at major US agency holding companies and their subsidiaries, spanning multiple practice areas such as programmatic, social, search, trading desks, investment, strategy, and principal-based buying
  • Deep knowledge of the agency ecosystem — how holding companies, trading desks, and agency brands operate, plan, and buy media
  • A track record of driving revenue growth and business impact through strategic agency partnerships, rather than direct account-level selling
  • An ambitious entrepreneurial mindset. A love of building relationships, strategy, and commercial structures from scratch. You relish building things and hunting
  • Deep understanding / fluency of how to integrate digital tech companies into agency buying and operating systems
  • Comfort with frequent travel (typically 2+ domestic trips per month for 1-2 nights, with occasional longer trips)
Job Responsibility
Job Responsibility
  • Own and grow Taboola’s senior-most relationships with top US agency holding companies & independents, trading desks, and key agency subsidiaries, serving as the primary point of contact and strategic partner
  • Map and engage agency organizations top-down—building relationships across executive leadership, practice areas (e.g., programmatic, social, search), and key decision-makers
  • Drive large-scale (cross-account, cross-department) agency enablement through trainings, demo days, workshops, and strategic roadshows—educating stakeholders on Taboola’s platform capabilities and positioning Taboola as a core partner across the agency ecosystem
  • Partner with leading agencies on cobranded marketing, thought leadership, tentpole activation, PR, event activations
  • Collaborate closely with Taboola’s sales teams to connect agency relationships to the right opportunities, helping convert agency enthusiasm into measurable revenue outcomes
  • Support commercial agreements (e.g., trading agreements, incentive structures, rate cards, principal buying agreements) where they meaningfully advance strategic partnerships and revenue growth
  • Gather market intelligence and relay agency feedback to internal teams — including product, marketing, and GTM — to continuously sharpen Taboola’s agency offering
  • Represent Taboola as a credible thought leader at key industry events and in the broader agency community
  • Build and manage a small agency development team, setting goals and tracking performance
What we offer
What we offer
  • Comprehensive benefits (health, dental, vision, 401k matching)
  • Pre-tax commuter benefits
  • Fully stocked kitchen
  • Hybrid work schedule with 3 days in-office
  • Discretionary bonus
  • Equity
  • Flexible PTO
  • Paid parental leave
  • Fulltime
Read More
Arrow Right
New

Director, Agency Development

As a Director, Agency Development on the Agency Development team, you’ll be resp...
Location
Location
United States , Chicago
Salary
Salary:
200000.00 - 280000.00 USD / Year
taboola.com Logo
Taboola
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in digital advertising at a top-tier technology or media company, with a strong focus on agency development
  • Established relationships with VP and C-suite stakeholders at major US agency holding companies and their subsidiaries, spanning multiple practice areas such as programmatic, social, search, trading desks, investment, strategy, and principal-based buying
  • Deep knowledge of the agency ecosystem — how holding companies, trading desks, and agency brands operate, plan, and buy media
  • A track record of driving revenue growth and business impact through strategic agency partnerships, rather than direct account-level selling
  • An ambitious entrepreneurial mindset. A love of building relationships, strategy, and commercial structures from scratch. You relish building things and hunting
  • Deep understanding / fluency of how to integrate digital tech companies into agency buying and operating systems
  • Comfort with frequent travel (typically 2+ domestic trips per month for 1-2 nights, with occasional longer trips)
Job Responsibility
Job Responsibility
  • Own and grow Taboola’s senior-most relationships with top US agency holding companies & independents, trading desks, and key agency subsidiaries, serving as the primary point of contact and strategic partner
  • Map and engage agency organizations top-down—building relationships across executive leadership, practice areas (e.g., programmatic, social, search), and key decision-makers
  • Drive large-scale (cross-account, cross-department) agency enablement through trainings, demo days, workshops, and strategic roadshows—educating stakeholders on Taboola’s platform capabilities and positioning Taboola as a core partner across the agency ecosystem
  • Partner with leading agencies on cobranded marketing, thought leadership, tentpole activation, PR, event activations
  • Collaborate closely with Taboola’s sales teams to connect agency relationships to the right opportunities, helping convert agency enthusiasm into measurable revenue outcomes
  • Support commercial agreements (e.g., trading agreements, incentive structures, rate cards, principal buying agreements) where they meaningfully advance strategic partnerships and revenue growth
  • Gather market intelligence and relay agency feedback to internal teams — including product, marketing, and GTM — to continuously sharpen Taboola’s agency offering
  • Represent Taboola as a credible thought leader at key industry events and in the broader agency community. Work to turn around legacy perceptions of Taboola by taking a proactive approach on reeducation
  • Build and manage a small agency development team, setting goals and tracking performance
What we offer
What we offer
  • Comprehensive benefits (health, dental, vision, 401k matching)
  • Pre-tax commuter benefits
  • Fully stocked kitchen
  • Hybrid work schedule with 3 days in-office with an option to come in more often if desired
  • Discretionary bonus
  • Equity
  • Flexible PTO
  • Medical/dental/vision insurance
  • Competitive 401(k) match
  • Paid parental leave
  • Fulltime
Read More
Arrow Right
New

SEN Teaching Assistant

We are seeking a dedicated and proactive SEN Teaching Assistant to join our spec...
Location
Location
United Kingdom , Brighton
Salary
Salary:
90.00 - 95.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
June 04, 2026
Flip Icon
Requirements
Requirements
  • Previous experience in supporting learners with complex special educational needs
  • Resilient
  • Empathetic
  • Possess a 'can-do' attitude
  • Comfortable providing personal care and physical support
  • Team player
Job Responsibility
Job Responsibility
  • Provide Holistic Support: Assist in all areas of learning, including social, emotional, and physical development
  • Empower Learners: Promote independence, self-esteem, and confidence in students with diverse medical, sensory, and behavioural needs
  • Create Opportunities: Be proactive in identifying and creating learning moments tailored to individual student profiles
  • Collaborate: Act as a positive role model within the staff team, contributing to a culture of mutual support and professional excellence
What we offer
What we offer
  • Supportive and inclusive working environment
  • Chance to make a tangible difference in the lives of children with complex needs
  • Ongoing professional development and guidance from senior specialist staff
  • Referral Bonus
  • Training and education
  • Fulltime
Read More
Arrow Right
New

Sen Teaching Assistant

Are you passionate about empowering children and young people with special educa...
Location
Location
United Kingdom , Crowborough
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 04, 2026
Flip Icon
Requirements
Requirements
  • Experience in managing challenging behaviour
Job Responsibility
Job Responsibility
  • Provide tailored support to pupils and students within small, mixed-age classes, adapting your approach to meet their individual learning styles and communication preferences
  • Assist in creating a safe, comfortable, and flexible learning environment where students can build confidence through fun and engaging activities, making the most of our excellent facilities
  • Support the implementation of our curriculum both within the classroom and through various discreet opportunities for learning outside
  • Help foster essential life skills, independence, teamwork, and overall physical and emotional wellbeing
  • Collaborate closely with teachers, therapists, and other staff to ensure a cohesive and supportive experience for each young person
  • Encourage communication skills that students can build on throughout life
What we offer
What we offer
  • A truly rewarding role in an innovative and supportive educational environment
  • The chance to significantly impact the lives of young people, helping them achieve academic success and lead happy, fulfilled lives
  • Opportunities for professional development and training in specialized areas
  • A collaborative and dedicated team committed to our guiding principles
  • An exciting journey where you can grow and thrive as a professional
  • Work in a setting with great facilities and benefit from small class sizes
  • Fulltime
Read More
Arrow Right
New

Semh Teaching Assistant

Our school is dedicated to providing a safe learning environment where pupils' s...
Location
Location
United Kingdom , Brighton
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 04, 2026
Flip Icon
Requirements
Requirements
  • Experience in managing challenging behaviour
  • Genuine passion for supporting children with SEMH needs and a willingness to learn
  • Previous experience supporting children with SEMH needs is highly desirable
Job Responsibility
Job Responsibility
  • Provide tailored support to pupils with SEMH needs within a safe and nurturing environment
  • Assist in delivering a differentiated and holistic curriculum, incorporating enriching experiences and activities
  • Help pupils develop resilience, confidence, and self-regulation skills
  • Support pupils in making significant progress with their individual needs
  • Promote positive behaviour and reinforce agreed rules and respect for others
  • Work collaboratively with teachers, parents, and carers to achieve positive outcomes for each child
  • Contribute to fostering an enjoyable and fun learning atmosphere
Read More
Arrow Right
New

SEN Teaching Assistant

Join a dedicated team within a unique environment that supports children and you...
Location
Location
United Kingdom , Forest Row
Salary
Salary:
90.00 - 95.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
June 04, 2026
Flip Icon
Requirements
Requirements
  • Resilience & Compassion
  • Experience with complex needs, epilepsy, or ASD
  • Commitment
  • Communication
  • Makaton or PECS experience (bonus)
  • 121 teaching experience
  • ability to communicate with parents
  • ability to work well under pressure
  • able to inspire
  • be a role model
Job Responsibility
Job Responsibility
  • Assisting students with complex needs, ensuring their safety and engagement in learning activities
  • Maintaining a calm and vigilant approach to supporting students with epilepsy and other neurological conditions
  • Implementing tailored strategies for autism and learning difficulties as outlined in EHCPs
  • Helping students navigate the move between classroom learning and their residential environment
What we offer
What we offer
  • Training and education
  • Safeguarding & Prevent
  • Fulltime
Read More
Arrow Right