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Responsible for the day-to-day maintenance of the gaming machines on the gaming floors at all locations. This position is responsible for the overall maintaining of excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace. All positions within 7 Clans require attention to quality guest services skills and exceptional team work.
Job Responsibility:
Responsible for the day-to-day maintenance of the gaming machines on the gaming floors at all locations
Responsible for the overall maintaining of excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace
Greet guest and team members eagerly upon arrival to the casino/hotel, maintain a proactive guest service approach at all times
Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards
Responsible for checking in and out the appropriate keys, tools, and radio during their shift
Responsible for maintaining and making repairs on gaming devices in accordance with training and procedures and reporting of repairs as required
Assisting the Slot Technician Manager with game changes on the gaming floor
Responsible for reporting any gaming machine issues, guest issues, or team member issues, to the Department Manager where applies
Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations
Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
Under the direction of department management forms opinions and makes decisions based on information and the identification of available facts
Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter
Requirements:
High School Diploma (or equivalent)
Guest Services experience preferred
1-2 years of Gaming Machine Tech experience preferred or equivalent of 3-4 years game attendant experience
Must be punctual and dependable
Read, write, and speak the English language
Active Listening
Problem Sensitivity
Inductive Reasoning
Selective Attention
Protect the Company’s value by keeping information confidential
Perform assigned tasks under supervision
Follow written and verbal instructions
Establish and maintain positive relationships with other Team Members
Work well alone or within a team
Present facts and recommendations in oral and written form
Prepare written reports and correspondence to management as required
Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities
Must be willing and able to work days, nights, weekends, and holidays
Must be able to provide all documents required to show the incumbent is eligible to work in the United States
Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission
Otoe Missouria Gaming License
Valid Driver’s License
Must be able to lift at least 50 lbs. and push, pull or drag up to 150 lbs.
Must be able to stand for extended periods of time
Nice to have:
Guest Services experience preferred
1-2 years of Gaming Machine Tech experience preferred or equivalent of 3-4 years game attendant experience